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Retail Operations Associate - Floating
Job Summary:
Under the general supervision of the Retail Banking Director, the Retail Operations Associate - Floating operates in a branch service provider role that provides both paying and receiving services in accordance with Bank policy and procedures. Provides service to customers regarding daily transactions, processes receipt and payment of cash, answers inquiries, opens new accounts if necessary, and refers customers for appropriate services.
Specific Job Functions:
- Travels to all First Sentinel Bank locations to provide Retail Operations support as needed at each assigned location.
- Provides a complete range of customer services at the Bank, explaining available Bank product and service features and benefits, and gathering customer information to set up new accounts and process updates or maintenance on existing accounts.
- Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
- Complies with Bank Secrecy Act, OFAC and USA PATRIOT Act including Customer Identification Program for new customers, accurate completion of new account activity profile, identifying high risk accounts at account opening, and reporting suspicious activities to supervisor.
- Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
- Participates in sales, service and product training meetings.
- Promotes and explains other financial institution services such as consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, traveler’s checks and money orders.
- Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts.
- Places hold on accounts for uncollected funds.
- Counts, checks and packages coins and currency.
- Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary.
- Ensures that the teller station is properly stocked with forms, supplies, etc.
- Reports malfunctions of teller/new accounts terminals and other equipment used.
- Responsible for checking night depository bags and recording proper information on the financial institution’s forms.
- Supports special retail operations and branch projects as needed.
- Opens new deposit accounts for consumer and commercial customers.
KSAs (Knowledge, Skills, Abilities)
- Thorough knowledge of paying and receiving functions of the Bank.
- Adept knowledge of all Bank deposit products and services.
- Ability to effectively communicate across various audiences.
- Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
- Exceptional customer service skills.
- Proficient analytical skills.
- Ability to conduct account and/or transaction research and communicate summarized results when requested.
- Able to work and act independently as well as work effectively within a team environment.
- Strong sales and relationship building capabilities.
- Ability to use sound judgement and decision-making skills.
- Ability to effectively manage multiple tasks and consistently meet deadlines.
- Strong organizational and time management skills.
- Ability to adapt to new processes and tasks quickly and effectively.
- Willingness to participate in on-going product, process and policy training as assigned.
- Excellent verbal and written communication skills.
Additional Requirements (Education, Experience)
- High School Diploma or equivalent. Associate’s degree in accounting, finance, business administration, or other related field preferred.
- At least 1 year experience in a cash handling and/or customer service environment.
- Some experience in finance, banking, accounting, or similar industry preferred.
- Must be able to travel between branch locations.
- Must be able to occasionally travel for training or other business-related matters.
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