Retail Operations Manager

Retail Operations Manager - Birmingham

Are you ready to lead flawless cash management and stock operations in retail? Our client is looking for a strong retailer / operator to take on this role in their Birmingham flagship store.

As an Operations Manager, your primary responsibility will be to elevate store operations to the highest standards. You will inspire the team to deliver excellence in day-to-day operations. Your role is critical in implementing cash and stock operational processes that contribute to the stores long-term success.

Key Responsibilities:

Operational Excellence:

• Oversee all aspects of day-to-day store operations (cash/stock), ensuring full adherence to the policies and procedures.
• Drive operational efficiency by maintaining high standards of cleanliness, stock replenishment, and visual merchandising.
• Strategically manage stockroom organization, optimizing layout and workflow for peak performance.
• Lead and monitor the delivery process to meet company productivity and timing objectives.
• Direct cash desk operations, ensuring accuracy, compliance with security protocols, and smooth transactions.
• Implement cash management procedures, including auditing and swiftly resolving discrepancies.
• Ensure optimal stock levels to prevent shortages, leveraging inventory management for revenue growth.
• Enforce compliance protocols, including cash handling, returns, and transaction policies.
• Promote good housekeeping practices throughout the store and minimise hazards and risks in the workplace, ensuring wellbeing in the business.
• Stay informed of safety protocols and promote safe working practices for a secure environment.

Team Leadership & Operational Management

• Lead the operational and cash desk teams, setting clear expectations and delivering ongoing training on Key Performance Indicators (KPIs), best practices.
• Ensure effective use of digital tools across operational and cash teams to drive efficiency and personalised customer service.
• Conduct regular performance reviews for the operational teams, providing constructive feedback and promoting continuous improvement.
• Manage and evaluate the performance of Operation/Cash Supervisors, setting goals, monitoring results, and providing coaching for their development and team management effectiveness.
• Lead team meetings, encouraging participation, and organizing initiatives to boost motivation and performance across operational and cash functions.
• Develop comprehensive staff schedules for operational and cash teams, including rotas, daily planners, and holiday allocations, aligned with business needs.
• Collaborate closely with the Store Director and Customer Experience Manager on employee relations, payroll management, and operational resource allocation to optimise team performance and store efficiency.
• Collaborate with the recruitment department to attract and hire top talent for the store.

Customer Experience & Sales Goals:

• Exemplify the attitude to drive an exceptional client experience and inspire the team.
• Support team members in resolving challenging situations to ensure high client satisfaction.
• Maintain quality control in customer service and promptly address complaints to foster client loyalty.
• Create synergy between shop floor and back-of-house teams to enhance operational efficiency and service delivery.
• Educate the team on the impact of operational KPIs and reinforce effective sales techniques to enhance overall performance.

Skills:

• Strong leadership and management skills, capable of motivating and developing a high-performing team.
• Extensive knowledge of retail operations, policies, and procedures, including stock and cash management.
• Excellent organisational and time-management skills to prioritize tasks effectively.
• Strong customer service orientation with proven conflict resolution abilities.
• Familiarity with digital tools that enhance operational efficiency.
• Analytical skills to evaluate performance metrics and implement actionable improvement plans.
• Flexibility to adapt to changing priorities in a fast-paced retail environment.

Package:

£45,000 + Package + Bonus + Fantastic Benefits

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