Retail Pharmacy Processing Technician

Job Title: Retail Pharmacy Processing Technician

Location Corporate Office Retail Pharmacy Processing Technician

Address: 1080 Experiment Station Road Watkinsville, GA 30677

Hours: Monday- Thursday 8:00am-5:00pm Friday- 8:00am - 12pm

About the Company: Welcome to PharmD on Demand, where innovation meets health care excellence. Since 2006, we’ve been redefining pharmaceutical services with a focus on quality, efficiency, and customer satisfaction. We pride ourselves on fostering a company culture where team members have the opportunity to develop personally and advance professionally in a team-focused and servant oriented environment. PharmD on Demand partners with Aletheia Health Partners to enhance rural healthcare by integrating high-quality pharmacy services with strategic advisory support, ensuring both patient safety and hospital sustainability. Join us in shaping the future of health care and making a meaningful impact at https://www.pharmdondemand.com/careers/.

Job Description: We’re seeking a part time Retail Pharmacy Processing Technician to join our team in our corporate office in Watkinsville, The ideal candidate is detail-oriented, data entry, and strong knowledge of pharmacy operations. We offer a competitive pay rate, with potential adjustments based on experience and qualifications, as well as the opportunity for advancement, employee recognition, and team collaboration.

Essential Duties/Responsibilities:

Accurately and efficiently completes data entry of prescriptions.
Assists the pharmacist in providing medication, drug information, and pharmaceutical services to patients, nurses, physicians, and other healthcare related personnel.
Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
Demonstrates ability to apply common sense and understanding to carry out instruction furnished in written, oral and diagram form. Troubleshoots all issues effectively.
Demonstrates ability to deal with issues involving several variables in particular situations.
Professionally and efficiently interacts via email and telephone with customers, co-workers, and other healthcare professionals. When applicable, makes phone calls on behalf of the pharmacy to insurance companies, healthcare facilities, etc. for the purpose of problem solving and information gathering.
Professionally interacts with all patients and their family members, when applicable, demonstrating ability to handle difficult interactions and resolve customer complaints. Demonstrates ability to recognize when a customer service situation needs to be escalated.
Works with CIO, COO and VPs on project support initiatives and tasks to help maximize operational efficiencies and workflows.
Assists teams with data aggregation and utilization via reporting tools based on data aggregated from various vendor applications and sources.
Provides support for remote services with line item entry/verification and additional support needs that may be needed.
Defines problems, collects data, establishes facts, and draws valid conclusions.
Assists with training team members and clients on the utilization of support service tools or processes.
Communicates within the organization and with clients in a consistent and effective manner.
Understands and implements appropriate time management and prioritization of tasks ensuring timely management of job responsibilities.
Adheres to the policies and procedures of each department and client or facility.
Provides excellent customer service within the organization and for clients.
Demonstrates ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the organization.
Demonstrates ability to appropriately utilize various EHR systems and remote connectivity solutions as needed for work-related tasks.
Serves as a Pharmacy Technician or similar role as necessary.