Retail Route Merchandiser

Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experience. We are seeking a Retail Route Merchandiser to represent Five Star across client locations by ensuring vending machines and micro-markets are fully stocked, clean, and visually appealing. This role is ideal for self-motivated individuals who enjoy working independently, building customer relationships, driving safely, and taking pride in delivering exceptional service.

You’ll be the face of Five Star — delivering snacks, drinks, and fresh food that keep our customers happy while helping grow our business through excellent service and upselling opportunities.

• Merchandising: Merchandise products according to store layouts and POGs. Roll-out promotions. Gather and report customer feedback. Maintain established inventory levels for all products sold, to include, but not limited to soft drinks, pre-packaged food, sandwiches, salads, soups, wraps, fruits, vegetables, candy, pastry, and snack items. Restock shelves, coolers, and coffee. Follow inventory-tracking and product-rotation protocols. Collect and record out-of-date, rejected, or unsold merchandise. Monitors the shelf life of products to minimize spoilage losses.

• Product Delivery: Review inventory requirements to identify what products are needed for each point of sale. Works closely with the warehouse to ensure all products are ready for delivery. Load and unload products in accordance with proper safety protocols to prevent injury. Drive the company vehicle to deliver merchandise. Maintain open lines of communication with management regarding account product changes and recommend scheduling changes.

• Cash Handling: Collect money from kiosks. Follow cash-handling and loss-prevention protocols to ensure personal and property safety. Record transactions on appropriate forms and/or handheld device. Monitor and report any activity that seems out of the norm or raises specific concern about potential misconduct.

• Food Safety & Sanitation: Ensure proper handling and refrigeration of all perishable items during transit and while stocking products. Ensure coolers maintain appropriate temperatures for product storage. Perform routine cleaning, including, but not limited to, coffee machines, microwaves, coolers, racks, shelves, tables, countertops, floors, and windows, at each point of sale.

• Customer Interaction & Team Collaboration: Greet clients and customers in a friendly and professional manner. Communicate effectively with customers to address questions or concerns. Provide product and solution suggestions as needed. Provide Feedback and suggestions to improve route efficiency and customer satisfaction.

• Inventory: Full inventory counts must be completed & submitted as designated by company protocol.

• Audit: Inspect food quality & appearance; report stale products, review "pick" sheets, conduct final walk-through.

• Additional: Projects and assignments as needed.

• High school diploma or equivalent required; additional coursework in logistics, customer service, or merchandising preferred.

• 1–2 years of experience in route delivery, merchandising, retail, or customer service.

• Valid driver’s license with a clean driving record; must pass DOT physical, background check, and drug screening.

• Proven ability to work independently, prioritize tasks, and perform well under minimal supervision.

• Strong interpersonal and communication skills with a customer-focused, positive attitude.

• Demonstrated ability to promote and upsell products while maintaining excellent service relationships.

• Comfortable using technology, including handheld devices, tablets, and route management systems.

• Knowledge of driving safety, DOT compliance, and vehicle inspection best practices.

• High level of attention to detail and accuracy in cash handling, inventory control, and documentation.

• Ability to lift 50 lbs. or more repetitively and perform frequent bending, reaching, and stooping.

• Dependable, self-motivated, and committed to upholding Five Star’s values of discipline, leadership, integrity, and community.

• Competitive pay.

• 401(k) retirement savings plan with company match.

• Comprehensive medical, dental, and vision insurance plans (individual and family coverage).

• Voluntary FSA, life insurance, and short/long-term disability options.

• Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.