Retail Sales Associate

The Retail Sales Associate provides exceptional customer service in the hotel’s retail shops, offering guests a memorable shopping experience. The role involves handling sales transactions, maintaining inventory, and ensuring the retail space is visually appealing. The associate acts as a brand ambassador, assisting guests with product inquiries and offering personalized recommendations to enhance their stay.

Employment Type: Part-Time

FLSA Status: Non-Exempt

Description:

The Retail Sales Associate provides exceptional customer service in the hotel’s retail shops, offering guests a memorable shopping experience. The role involves handling sales transactions, maintaining inventory, and ensuring the retail space is visually appealing. The associate acts as a brand ambassador, assisting guests with product inquiries and offering personalized recommendations to enhance their stay.

RESPONSIBILITIES:

• Promote sales by using suggestive selling techniques. Ensure that the shop is kept clean and that displays are attractively merchandised to promote sales.
• Ensure all assigned inventory counts are accurate
• Protect assets against losses and shoplifting
• Handle all cash transactions accurately. Follow proper procedure for credit card and room charge transactions and obtain proper i.d. and department information for all employee discounts. Adhere to the hotel cash handling policy.
• Practice proper register operation procedures. Upload register configuration daily.
• Assist in the training of new staff to ensure standard operating procedures are communicated and adhered to.
• Maintain constant communication line with gift shop manager in order to keep abreast of all shop related problems, customer requests and fast moving items to maximize sales and guest satisfaction.

QUALIFICATIONS:

• Previous experience in retail, customer service, or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Familiarity with POS systems and basic cash handling procedures.
• Flexibility to work varying shifts, including weekends and holidays.