Retail Sales Manager

About the role :

The Showrooms Sales and Operations Manager is responsible for all daily operations in the showrooms, as well as directly managing the staff and sales.

Tasks and Job Description:

1. Sales Management: Setting sales goals, tracking performance, and implementing strategies to meet targets, with a focus on leveraging the unique selling points of showroom-displayed products.

2. Team Leadership: Hiring, training, and leading sales staff to ensure deep product knowledge, proficiency in live demonstrations, and effective communication of high-touch items' value and features.

3. Customer Service: Delivering exceptional service, including personalized product demonstrations, detailed product information, and after-sales support, to make the showroom experience memorable and tailored to individual customer needs.

4. Inventory Management: Managing inventory specific to showroom models, including display items and ensuring a seamless process for ordering products demonstrated.

5. Financial Management: Monitoring financial performance, focusing on sales conversion rates from demonstrations and the effectiveness of promotional events within the showroom.

6. Marketing and Promotions: Designing promotional activities and events for the showroom to attract potential customers and enhance brand visibility, in collaboration with marketing teams to create compelling narratives around the showroom experience.

7. Store Presentation and Merchandising: Optimizing the showroom layout for product demonstration and customer interaction, highlighting features and benefits through strategic display arrangements.

9. Customer Feedback and Market Trends: Collecting feedback from showroom visitors to improve the demonstration experience and stay ahead of market trends with the latest and most sought-after products.

10. Showroom Events and Demonstrations: Organizing special events, product launches, and live demonstrations to engage customers and generate excitement around new products.

11. Technology Integration: Implementing technology to enhance the showroom experience, including VR demos, interactive displays, or online tours, for an immersive product experience.

12. Partnerships and Collaborations: Establishing relationships with manufacturers, designers, and other partners to showcase exclusive products or host events in the showroom.

13. Operations Manual Development: Creating a comprehensive operations manual for the brand, detailing all aspects of showroom management, sales processes, customer service protocols, and staff training to ensure consistency and excellence across all locations.

14. Software and Tools Development: Developing and integrating software and tools within the showroom to support sales and internal marketing efforts. This includes CRM systems, sales tracking tools, digital product catalogues, and interactive customer engagement platforms to streamline operations and enhance the buying experience.