Retail Senior Associate

POSITION DESCRIPTION

POSITION: Senior Associate

REPORTS TO: Owner

STATUS: Full time

COMPANY INFORMATION:

Tijon Charleston is a fragrance lab and retail shop located downtown offering both a curated retail selection and experience based custom fragrance classes. After five years on King Street, we recently relocated to Market Street offering a larger space to work within.

Established in 2007 and originating in St Martin, FWI, Tijon is a niche experience-based parfumerie specializing in fine handcrafted fragrances made with the highest quality ingredients. Tijon is a fragrance lab that offers all guests a lab style experience with the opportunity to create a custom perfume/cologne from over 300 vetted oils. The experience includes bottling & naming of the perfume/cologne & receiving a certificate with the formula of their personalized scent that can be used to reorder in the future.

Tijon believes in creating quality fragrances with the finest ingredients and have committed years of research to establish our “oil organ”. Tijon takes every detail into account – with all perfumes/colognes bottled by hand to avoid the risk of oxidation and preserve their small batch quality. Not only is the goal to design a memorable fragrance, but also to teach the world about the history, complexity, and beauty of fragrance creation.

POSITION DESCRIPTION:

The Senior Associate for Tijon is an integral part of the daily operations of the parfumerie. He/She will have responsibilities including (but not limited to) communication with part-time staff, scheduling shop staff hours, merchandising, inventory, organizing special events, and overseeing perfume class instructions. This position not only includes a competitive salary plus PTO, but it is also supplemented by tips. In addition, it offers the opportunity to advance your career through either the growth within the responsibilities & position of the shop OR the rapid growth of the Franchise and brand. Tijon focuses on exceptional service and expertise to deliver our customers with an unique and memorable experience. As a representative of our company, you will be a member of the Tijon family and be responsible for meeting and upholding our core values.

IDEAL CANDIDATE:

You are a natural host of the party. You have an insatiable desire to engage with others and nurture relationships. You were a born leader. You bring others together and strive to build dynamic, cohesive, and supportive teams. You self-start and motivate & empower others to do the same. You make mistakes, acknowledge your errors, learn from them, and move forward with your newfound wisdom without missing a beat. You do not shy away from hard work or the unknown. You know how to be resourceful and are not afraid to get your hands dirty. You are comfortable asking the uncomfortable questions and equally comfortable delivering unwelcomed news. You spread good vibes. You know how to have a good time while staying professional and responsible. You respond to problems with solutions. You have an entrepreneurial spirit and thrive in the grey space. You have a closet Type-A personality. You keep a smile on your face and pep in your step while crushing your mental to-do list.

ESSENTIAL FUNCTIONS:

• Provide the highest-level service with each customer who visits Tijon, whether in a quick tour of the space OR in a scheduled class – being attentive, knowledgeable, engaging, and friendly. Each visitor should leave with a positive and memorable experience.
• Assist with administering perfume making classes, to include bottling perfume for each customer at the close of each class.
• Monitor and respond to emails, as well as incoming phone calls/messages.
• Order/reorder and track inventory
• Assist in training new employees
• Order/reorder and track supplies for the shop
• Anticipate and fulfill customer questions and needs with option oriented, flexible solutions in a courteous, professional, and skilled manner.
• Take reservations by computer, telephone, and in person.
• Establish relationships with customers to encourage loyalty and continued business.
• Know the product and perfume making process, being the resource and expert for each customer.
• Assist with various accounting related tasks, as needed.
• Maintain complete and accurate records, according to company systems and standards.
• Assist with general upkeep of the retail shop.
• Establish and maintain collaborative working relationships with coworkers. Assist with supervision, training, and scheduling of the staff.
• Know your environment – neighboring stores, residents, local advertising opportunities, etc. – and be a champion of the community by identifying and offering opportunities to spotlight/partner with local retailers.
• Provide marketing support within the local and advertising community.

QUALIFICATIONS:

Education: College degree or at least 2 years of retail experience

Knowledge:

• Retail experience
• Some proven leadership/management experience
• Working knowledge of basic software and POS systems
• Familiarity with social media platforms

Skills:

• Time management and multi-tasking
• Strong communication skills (both written and verbal)
• Ability to interact effectively with staff and clients at all levels
• Customer service oriented, with the ability to stay calm in stressful situations
• Self-motivated and self-directed
• High level of attention to detail
• Working knowledge of Microsoft Office – word and excel
• Ability to independently research and problem solve
• Ability to prioritize

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Continuously: Talk, hear and see (normal or corrected)
• Frequently: Sit, twist/torso, bend at waist, grasp, walk, stand and manipulate a keyboard
• Occasionally: Push/pull, kneel, crouch, climb, crawl, balance and reach overhead

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee is responsible for minimizing accidents and for following established safety policies and procedures during performance of this job.

• Continuously: Typical retail conditions
• Frequently: Shared space with team members and customers
• Occasionally: Available to work nights

BENEFITS:

• Generous employee discount
• Paid time off
• Additional income through tips
• Future growth within the franchise

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person