Retail Shoes Associate

Retail Shoes Associate

Reports To: Retail Shoes Team Lead Last Modified: 4/26

Role Overview:
Help Create Life Change Through Second Chances

At New Horizons Thrift Stores, our cause is to help create life change through second chances, one purchase, one life at a time.

The Shoe Associate supports the Shoe Team Lead by completing assigned tasks to keep the shoe department stocked, organized, and clean. By maintaining high standards in presentation, quality, and service, this role helps create a joyful thrifting experience through high-quality finds, fair pricing, and friendly service.

Additional tasks may be assigned at times by your supervisor. Consideration will be given to your current workload and duties.

Key Areas of Responsibility:

1. Task Completion

• Completes assigned tasks from the Shoe Team Lead in a timely manner
• Follows direction and shift priorities as given
• Communicates when tasks are completed or if issues arise

2. Stocking and Organization

• Stocks shoes to the sales floor as directed
• Keeps shoes organized by size and type
• Maintains orderly racks and minimizes clutter

3. Cleaning and Upkeep

• Keeps the shoe area clean throughout the shift
• Removes trash, loose items, and misplaced product
• Maintains a neat and safe work area

4. Basic Quality Control

• Checks that shoes are matched and in wearable condition
• Pulls out damaged or incomplete items when identified
• Brings any concerns to the Shoe Team Lead

5. Register and Store Support

• Operates the register when assigned
• Completes floater tasks to support other departments as needed
• Helps maintain overall store readiness beyond the shoe department

Workplace Environment

Physical Conditions

• Work is performed indoors in a fast-paced retail environment.
• Exposure to dust, cleaning supplies, changing temperatures, and used goods is common.

Physical Demands

• Frequent standing, walking, bending, reaching, lifting, and repetitive movements
• Ability to lift and move up to 25 pounds regularly and up to 50 pounds occasionally, either alone or with assistance

Work Schedule

• Monday through Friday: 8:00 AM to 4:30 PM
• Expect occasional evening, holiday, and weekend shifts.
• A minimum of one evening shift and one Saturday shift per month will be scheduled in place of a regular shift.

Desired Skills & Qualifications:
Basic Skills

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Reading Comprehension- Understanding written sentences and paragraphs in work-related documents.
• Speaking- Talking to others to convey information effectively.
• Writing- Communicating effectively in writing as appropriate for the needs of the audience.

Social Skills

• Coordination- Adjusting actions in relation to others' actions.
• Service Orientation- Actively looking for ways to help people.

Desktop Computer Skills

• Spreadsheets- Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
• Internet- Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
• Navigation- Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
• Word Processing- Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents.
• Databases- Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

Experience/Training Required:
No previous experience or training required.

Compensation/Benefits:
Full-time

This is a non-exempt full-time position. Overtime pay rate applies for time worked over 40 hours per week.
Paid Medical Leave, MEC, and Life Insurance are included, optional health benefits include Vision, and HDHP. Paid vacation begins to accrue after 30 days.
Compensation will be paid twice a month, on the 7th and 21st of each month.

Additional information:

We encourage all staff to participate in community life, and volunteer opportunities may occasionally arise outside the scope of regular job responsibilities. Any participation in these activities is welcomed but considered voluntary and unpaid.

Employee Acknowledgement:

By signing below, I acknowledge that I understand the expectations, responsibilities, and requirements of the Retail Shoes Associate position. I understand that this job description may be reviewed and updated as needed by New Horizons Thrift Store leadership.

Employee name

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