Retail Sourcing Specialist I

This position is a hybrid position that requires field work as well as on-site duties at our East Point location.

Who We Are:

The Atlanta Community Food Bank is working to end hunger in our community with the food, people and big ideas needed so that no one worries about where their next meal is coming from. Since 1979, we have been providing food for a growing network of nonprofit partners – including food pantries, community kitchens, childcare centers, night shelters and senior centers. We currently serve more than 700 partners in 29 counties across metro Atlanta and north Georgia.

About the Role:

The Retail Sourcing Specialist is responsible for building and maintaining relationships with over 600 retail partners to acquire food and resources that can be distributed to the community in support of the Food Bank’s mission. The Retail Sourcing Specialist also looks for opportunities to increase retail donations while strengthening existing donors and agency relationships with over 190 agencies.

Where You’ll Work:

Supply Department / Supply Chain

What You’ll Do:

Build and Sustain Relationships:

• Identify, solicit, and onboard new donors
• Maintain, and strengthen existing relationships while troubleshooting and problem-solving complex situations
• Investigate, mitigate, and resolve issues that may arise between retailers and partner agencies
• Perform daily contact (phone, email, visits) with retailers and retail agencies within assigned regions and provide documentation of visits
• Respond promptly to calls and emails from retailers and partner agencies, prioritizing food rescue and high-quality customer service
• Increase donation volume by educating retail staff on food recovery programs while ensuring compliance with company and Food Bank standards

Data and Administration:

• Create, review, and distribute reports and maintain existing data spreadsheets, charts, and graphs, with an action plan where applicable
• Analyze donation data to identify retailer donation trends and proactively communicate with retailers and/or agencies when patterns change
• Share monthly data insights with retailers and partner agencies to support growth in donation volume and consistency
• Complete additional administrative and reporting tasks as assigned by management.

Training

• Onboard and train new retail partners on ACFB policies, procedures, and expectations.
• Onboard and train retail agencies on various policies, procedures, and reporting platforms
• Conduct annual training and policy updates, to include an overview of the retail MOU (Memorandum of Understanding),
• Program Manual and any other related program documentation to ensure adherence and compliance.
• Reinforce adherence to food safety standards and Food Bank requirements among retail partners and agencies.
• Participate in Feeding America and other conference calls and trainings as needed.

Logistics

• Collaborate with various Retailers and Partner Agencies to ensure timely donation pick ups
• Partner with Network Growth, Compliance, and other internal teams to determine agency eligibility for the Supplemental Retail Donation Program based on proximity to retailers, agency capacity, and distribution schedules
• Troubleshoot and resolve logistical challenges related to pickup schedules, capacity constraints, and service disruptions to minimize food rescue interruptions.

Key Competencies we look for in All our Food Bankers are:

• Customer Focus
• Decision Making
• Accountability
• The Ability to Navigate Change

What You’ll Need: Skills and Experience your resume should demonstrate:

• Demonstrated history in driving for results and steering relationships to achieve established goals
• Demonstrated experience in successfully managing relationships with donors and/ or other external partners in growing revenue or steam lining processes
• Strong track record of collaborating effectively with internal teams across departments.
• Advanced proficiency in Microsoft Office, particularly Excel and Word, with the ability to quickly learn and adapt to new systems and platforms.
• Strong communication, organization, and time-management skills, with the ability to manage multiple priorities

There may be some Physical Demands and Travel:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is routinely required to lift 50 lbs.
• Expected local travel for this position is 75%