Retail Sr. Associate/AM (IT)

Senior Associate/AM - IT - Budget upto AED 10,000 (Sports-Retail MANDATORY) Key Responsibilities

• Provide L2/L3 end-user support for stores and corporate users
• Support retail systems and POS environments (hardware & basic application support)
• Manage and troubleshoot store and office networks (LAN, WAN, Wi Fi)
• Handle firewalls, routers, switches, and ISP coordination
• Support desktops, laptops, printers, scanners, and peripherals
• Assist with store openings, rollouts, and upgrades
• Coordinate with vendors and ensure SLA adherence

Required Skills & Experience

• 8-12 years of hands on experience in IT Infrastructure / End User Support
• Strong exposure to Retail IT environments
• Good knowledge of networking, firewalls, POS hardware, and desktops
• Experience supporting multi store operations
• Strong troubleshooting and communication skills