Retail Store Associate Manager

About Dover:

Founded in 1975 in Wellesley, Massachusetts by United States Equestrian Team members. Dover Saddlery, Inc. is the leading multichannel retailer of equestrian products in the United States. Dover Saddlery’s offers a broad selection of competitively priced, brand name, innovative products developed in collaboration with world class rider and vendor partners through their catalogs, website, and in 37 retail stores located across the United States.

Working Here:

We are looking for energetic and dedicated people to join our team. Dover Saddlery’s mission has always been to provide world class product and customer service to equestrians of all levels through a broad multi-channel reach. At Dover, you will enjoy a fast-paced environment driven by dynamic, hard-working people who are passionate about our brand. Dover Saddlery offers competitive pay, benefits, and a generous employee discount.

Job Summary:

We are seeking an Associate Manager to join our team!

The Store Associate Manager will have the flexibility of working 30 plus hours per week. In this role you will recruit and develop staff, manage in-store product assortments and inventory, analyze margin and profit levels, drive store top line sales and comp sales increases, advocate superior customer service, and develop strategies to address opportunities.

Responsibilities:

• Demonstrate a thorough working knowledge of all aspects of store operations. Meet or exceed assigned goals and objectives through labor management, comp sales increases, customer service metrics, auto service metrics, fiscal accountability, and merchandising.
• Commit to providing exceptional customer service on a daily basis.
• Lead recruiting initiatives building a strong staff by interviewing, selecting and hiring individuals that will be a part of a single high functioning team.
• Consistently evaluate and develop talent.
• Effectively coach those employees performing below expectations through effective communication, timely feedback, and performance appraisals.
• Drive sales at high velocity by using superior merchandising skills to ensure the best visual placement of product.
• Improve project management skills to organize, plan and set deadlines for initiatives, as well as monitor progress to ensure goals are met.
• Demonstrate the ability to multi-task and respond quickly and appropriately to changing environments. Creating solutions for any sales and operations challenges faced by the retail store.
• Ensure compliance of all policies, procedures, and practices at all times, both personally and by all Team Members.
• Planning and meeting the Weekly and Monthly Sales Goals.
• Create and maintain a pleasurable working environment for the staff.
• Assist the Retail District Manager in training future managers.
• Create open and effective communication between the store, Retail District Manager and the Home Office.
• Motivate the staff to maximize sales.
• Support outside marketing events to promote Dover Saddlery.
• Gain Retail Store Management experience as required.

Qualifications:

• Strong Equestrian Knowledge required.
• High school diploma or GED required.
• Associates or Bachelor’s degree in Retail Management, Business, or related field strongly desired.
• Strong cognitive skills including problem analysis, decision making, and financial analysis.
• General knowledge of and ability to operate a personal computer, including proficiency in Microsoft Word and Excel.
• Ability to motivate and inspire a team to ensure high level performance.
• Will work a rotating schedule including days, nights, weekends and holidays.

EEO Statement:

Dover Saddlery is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.