Retail Supervisor

Retail Supervisor - The Reserve - A Collaboration with Mana

We are Hiring! New Team for The Reserve - A Collaboration with Mana, Pasadena, MD

The Reserve - A Collaboration with Mana is preparing to open a brand-new retail location in Pasadena, MD. We are dedicated to providing a professional, welcoming, and compliant environment for our patients and customers. As we build our founding team for this location, we are looking for reliable, detail-oriented individuals who are passionate about cannabis education and committed to strict regulatory standards. If you are looking to join a team that values operational excellence and customer service, we want to hear from you.

Job Summary:

We are seeking a Supervisor to join the leadership team at our new Pasadena location. In this role, you will serve as the bridge between management and frontline employees, maintaining smooth workflows and fostering a positive team environment. You will be responsible for overseeing daily retail operations, supporting staff, and ensuring compliance with all state and local cannabis regulations. You will provide leadership and direction to team members while managing the floor.

The location: Pasadena, MD

Position Type: Full-Time (4 Openings)

Pay Rate: $22/hour

Major Duties and Responsibilities:

• Supervise daily dispensary operations, including opening and closing procedures
• Provide leadership, direction, and coaching to team members
• Ensure compliance with all state and local cannabis regulations and company SOPs
• Oversee customer service standards and resolve escalated customer concerns
• Monitor and maintain accurate inventory, including audits and loss prevention
• Support hiring, onboarding, training, and performance development of staff
• Manage cash handling, register reconciliation, and financial accuracy
• Communicate operational updates, staff performance, and compliance issues to management
• Uphold a safe, professional, and welcoming environment for both staff and customers

Minor Duties and Responsibilities:

• Assist with merchandising, product displays, online menus and promotional materials
• Support in-store events and marketing initiatives when needed
• Troubleshoot minor POS or compliance software issues (ex. METRC, Dutchie, etc)
• Step in as a PCS during peak times or staff shortages
• Assist with schedule adjustments and shift coverage when necessary
• Maintain cleanliness and organization of the sales floor, storage, and work areas
• Participate in team meetings and contribute to process improvement discussions
• Provide product knowledge feedback and customer trend insights to management

Specific Skills:

• Excellent leadership and team management skills
• Strong organizational and time management abilities
• Exceptional communication and interpersonal skills
• Strong problem-solving and critical thinking skills
• Highly proactive and detail-oriented
• Focused on process improvement
• Excellent Computer skills
• Able to work independently without supervision
• Effective problem-solving skills
• Strong team building and management abilities

Education, Training, and Professional Experience:

• High School Diploma or GED required. An Associate’s or Bachelor’s degree in Business Management, Hospitality, or a related field is preferred.
• 2+ years of retail management or supervisory experience (managing teams of 5+ people).
• 1+ year of cannabis industry experience is highly preferred.
• Proven experience with Dutchie (POS) and Metrc (State Compliance) is a major advantage.
• Demonstrated history of managing cash drawers, performing safe counts, and reconciling till variances.
• Must be able to obtain a Maryland Cannabis Administration (MCA) Agent ID.
• Deep understanding of Maryland Cannabis Administration (MCA) regulations, particularly regarding opening/closing procedures and age verification.

Physical ability to walk, use a step ladder occasionally, and move boxes (<25 lbs)

Must be 21+ years of age.

This is not an exhaustive list of all duties and responsibilities for this role; additional tasks may be assigned as the position evolves or changes as needed.

Benefits:

• Advancement opportunities
• Medical Insurance
• Competitive Benefits Package
• PTO

The Reserve - A Collaboration with Mana believes in the importance of diversity and is dedicated to offering fair employment opportunities to all applicants. We do not discriminate based on race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military or veteran status, or disability status. We are also committed to collaborating with and providing reasonable accommodations for job applicants with disabilities.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person