Retail Support - Pottery Worx

SUMMARY:

Acts as an integral team member of the Pottery Worx program. Will have understanding of the day-to-day business practices/ADDT program of Pottery Worx and the community at large. Works with Pottery Worx Manager to assure success of day-to-day business practices and quality ADDT programming/vocational training.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Hosts special parties/events schedule during and after regular business hours, including “pottery to go”.
• Assist in scheduling groups/parties by following booking process.
• Conduct tours for families and other professionals.
• Assist customers in all areas of painting.
• Conduct customer courtesy calls as needed.
• Exhibits professional customer service.
• Assist with inventory management.
• Assist in maintaining communications with community partners and public relations/marketing events.
• Assist supervisor with daily operations, including errands such as banking and shopping for supplies.
• Assist in planning/implementing studio events and client ADDT activities.
• Operate point of sale system related to sales and inventory.
• Follow proper glazing and firing protocols, including loading and unloading the kiln on schedule.
• Follow required procedures for cleaning and maintaining kiln.
• Assist with cleaning of studio and kiln room.
• Assist with client daily activities, goals and vocational training within the studio.
• Complete all ADDT required documentation.
• Follow all confidential guidelines set forth by Friendship Community Care, Inc.
• Assist with quarterly/monthly emergency drills and all documentation as needed.
• Assist with quarterly Health & Safety Inspection.
• Record daily temperatures on freezer and refrigerator logs.
• Exhibits proper cooperation, enthusiasm and interest in all areas necessary for success for all FCC and associated services provided.
• Serves as driver for participant day trips to various state locations. Driving may be required on as much as a daily basis. Required to undergo periodic driving test and demonstrate proficiency in the operation of a motor vehicle, including passenger vans. Employee may also be required to drive his/her own vehicle at times and maintain adequate liability coverage on any personal vehicle used to transport participants.
• This is a safety sensitive position.

Maintains confidentiality of all information received regarding Friendship Community Care, Inc. and the clients. Conditions of confidentiality shall be in compliance with Friendship Community Care Non-Disclosure Policy and HIPAA Policies.

This job description is not intended to be all inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

QUALITY ASSURANCE & COMPLAINCE: To adhere to the following and comply with all Quality Assurance’s & HIPAA procedures.

• The Code of Conduct and Compliance Investigation Procedures as read and discussed in the new employee training must be followed at all times.
• Consumers’ progress notes be maintained and completed daily or as needed on the prescribed forms.
• Consumers’ records must be maintained weekly, monthly, quarterly, and yearly. All information must be filed in consumers’ records as needed and updated as prescribed by funding sources.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Minimum high school diploma. Prefer art and/or customer service experience. Must be proficient in a word processing system; Microsoft Word preferred.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintaining instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and the ability to adjust focus.