Retention Manager

Retention Manager

We are seeking a driven and results-oriented Retention Manager to join our expanding team in the online trading industry. The ideal candidate will manage existing client relationships, improve trader retention, and actively contribute to revenue growth across Forex, Commodities, and US Market CFDs.

Key Responsibilities

• Build, manage, and strengthen long-term relationships with active and inactive traders.
• Proactively retain, upsell, and cross-sell trading products to maximize client lifetime value.
• Promote platform features, tools, market opportunities, and trading campaigns to existing clients.
• Analyze trading behavior and identify at-risk clients, reactivating them through targeted outreach.
• Actively generate trading volume and sales from the existing client base.
• Work closely with sales, dealing, and support teams to optimize the client journey.
• Conduct regular follow-ups, resolve client issues, and provide trading-related guidance.
• Track, analyze, and report on retention, sales, and revenue KPIs, recommending actionable improvements.

Requirements

• Minimum 1 years of experience in Forex or CFD trading platforms (Retention, Sales, Client Success, or Account Management).
• Strong understanding of Forex, Commodities, and US market-linked CFDs.
• Proven ability to drive sales and trading volume from an existing client portfolio.
• Excellent communication, negotiation, and relationship-building skills.
• Hands-on experience with CRM systems and sales funnels.
• Fluent in English; additional languages are a strong advantage.

What We Offer

• Opportunity to join a fast-growing fintech environment.
• Performance-driven culture with real growth potential.
• Competitive salary + attractive commission structure.

Job Types: Full-time, Permanent