Retirement Services Analyst II

Job Code
9

Department Name
Retirement Services

Reports To
Supervisor, Retirement Services

FLSA Status
Non Exempt

Union Code
53A

Management
No

About Us:

Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.

The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people.

For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more.

Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A

Job Summary:

Under the supervision of the Retirement Services Supervisor, the Analyst II is responsible for processing pension calculations including Required Minimum Distributions (RMDs), service research using Social Security data, and Supplemental Retirement Savings Plan (SRSP) administration. The Analyst II should be capable of conducting the following specific processes: Process pension and death benefit calculations and applications Pension benefit estimates Disability pension eligibility review, calculations and applications Prior service transcription and research Review work history disputes RMD calculations Administration of SRSP (401(k)) Qualified Domestic Relations Orders (QDRO) Processing Corrections to pension overpayment and underpayment issues Process banking transactions including stop-payments, reissue and replacement of checks and reconciliations Process ACH transfers and ACH transfer changes Process IRS tax levy notices Handle escalated Compliance Department requests

Essential Duties and Responsibilities:

Determine pension eligibility in compliance with plan documents for members, spouses and beneficiaries

Analyze applications for completeness/accuracy, approval/denial; draft follow-up correspondence as needed; manage member files in a timely manner

Review "prior service" records and conduct employment research as necessary

Implement and test system updates

Calculate adjustments to pension amounts including overpayments

Assure compliance with IRS tax levy notices

Draft member related correspondence

Respond to and resolve open/escalated CRM tickets in a timely manner

Assist in staff training

Special projects as assigned by management

Qualifications (Competencies):

Knowledge of pension calculations

Ability to prioritize work and meet deadlines

High level of proficiency in Microsoft office programs, including Word and Excel.

Strong analytical, problem solving and decision-making skills

Excellent organizational and prioritizing skills

Detailed oriented with strong ability to multitask

Soft Skills (Interpersonal Skills):

Strong oral and written interpersonal skills

Demonstrated customer service orientation

Ability to work both independently and as a team player

Ability to effectively operate in a fast -paced work environment

Education:

Bachelor of Science degree preferred!!Two years' pension administration experience required

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling
Over 2/3 of the time: Talking or Hearing
100% of the time: Using Hands

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.