REVENUE COLLECTION CLERK BILINGUAL

Position is open until Thursday, April 2, 2026, at 4:30 PM EST

GENERAL DESCRIPTION

This is responsible clerical work involving the collection of municipal revenues.

Work involves responsibility for satisfying inquiries of taxpayers and other interested parties on tax related matters, for maintaining tax records on a current basis and for collecting tax payments. Duties include receiving tax payments in person and through the mail, responding to taxpayer inquiries, operating a cash register and inputting tax collection related information into the computer. This position also has the responsibility for making routine tax collection clerical decisions. The work requires that the employee have good knowledge, skill and ability in standard clerical functions, tax collection practices and principles, data entry and public contact.

SUPERVISION RECEIVED

Works under the general supervision of the Tax Collector.

SUPERVISION EXERCISED

None.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serves taxpayers and other interested parties at payment counter and by telephone, answering questions regarding municipal taxes.

Receives cash, credit card and check payments, records them, makes necessary change and receipts tax bills.

Inputs into the department computer tax payments sent by mail. Applies payments to any past due accounts owed by taxpayer and issues a new tax bill.

Investigates insufficient fund checks and makes redeposits after clearance.

Operates data terminal to print various delinquent tax statements and notices. Mails lien notices for delinquent taxes.

Provides delinquent tax statements to corporation counsel and other appropriate parties. Prepares delinquent tax schedules for tax demands and foreclosures.

Posts back taxes to rate books and suspense books for permanent record purposes.

Maintains data files by entering additions, changes and deletions. Sends corrected tax bills that have been returned to the Tax Collector's Office.

Contacts the Connecticut Motor Vehicle Tax Division to update records, and the city's collection agency to verify amount of tax revenues owed by individual taxpayers.

Checks and updates status of taxpayers accounts that are the result of payment plan agreements made between the Tax Collector and the taxpayer.

Processes Certificates of Errors prepared by the Assessor's Office and adjusts records accordingly.

Sets up appointments for taxpayers to meet with Tax Collector.

Balances cash draw at end of day and brings cash, checks and credit card receipts to head cashier for verification.

Files various documents and obtains appropriate State of Connecticut approval to shred documents.

Participates in preparation in the printing of tax bills. Updates information and sets up printer.

NONESSENTIAL DUTIES

None.

KNOWLEDGE, SKILLS AND ABILITIES

Good knowledge of the operation of electronic data entry equipment and Munis Tax System software.

Some knowledge of tax collection principles and practices.

Considerable ability to make arithmetic computations speedily and accurately. Considerable ability to deal tactfully and effectively with the general public and conveyors.

Good ability to operate office equipment including electronic key activated data entry equipment.

Good ability to establish and maintain effective working relationships with coworkers, associates and the general public.

QUALIFICATIONS

A high school diploma and course work in business practices and data entry plus three years’ experience in cashier or office clerical work including extensive public contact or an equivalent combination of experience and training, which provides a demonstrated ability to perform the duties of the position. Must be bilingual - Spanish; Haitian Creole; Cantonese; or Mandarin.

TOOLS AND EQUIPMENT USED

Calculator, computer, credit card machine, fax equipment and telephone.

PHYSICAL AND MENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk and listen. The employee is occasionally required to walk; use hands and fingers when operating computer and calculator; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required for this job include close vision and the ability to adjust focus. Employee must be able to read and comprehend basic instructions and to effectively present information in one to one situations with members of the general public and other employees of the organization. This position also requires the ability to apply common sense understanding in carrying out detailed but standardized responsibilities involving occasional or no variables.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work conducted in typical office working conditions with virtually no disagreeable features. The noise level in the work environment is generally quiet.

Important Information

In order to be considered applicants must demonstrate on their application that they meet the minimum qualifications as stated in the job announcement.

You must reside within the City of Norwich 60 miles from Norwich within one year of appointment.

Examination will consist of 100% written OR 100% oral OR 100% experience and training.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.