Revenue Recovery & Claims Resolution Specialist

Full Title: Recovery & Claims Resolution Specialist

Location: Centennial, CO (Valor Corporate Headquarters)
Reports To: Director of Collections

About Valor Technical Cleaning: A.D. Valor Technical Cleaning is a Veteran-owned company specializing in after-death biohazard cleanup. Our mission is to support families during the most difficult days of their lives. We provide professional cleanup services nationwide after tragic events such as suicides, unattended deaths, and homicides. Trusted by law enforcement agencies, coroners, medical examiners, and other first responders, we offer families a reliable and compassionate solution. Our team remediates biohazard contamination, thoroughly cleans and disinfects properties, and ensures homes or apartments are restored to a safe and healthy condition.

This is a mission-driven company built for those who thrive in high-pressure, fast-moving environments. We believe in action over politics, accountability over blame, and results over excuses.

Billing & Collections Specialist –

This is not a traditional collections position. We are looking for analytical problem-solvers who enjoy uncovering information, identifying decision-makers, resolving complex payment situations, and driving claims to resolution. Every file presents a unique challenge. Success requires critical thinking, attention to detail, professional communication, and a relentless commitment to moving the claim forward. If you're looking for a script-driven, call-center environment, this role is not for you. If you enjoy investigating, problem-solving, and owning outcomes, you'll thrive here.

Core Mindset

• Ownership-driven: This person feels responsible for moving the file forward, not just “working” it.
• Progress-oriented: Every action must move the ball down the field. Leaving a voicemail without a next step is not acceptable.
• Intellectually engaged: Shallow, repetitive task work is frustrating to them. They want to think.
• Internally motivated: They don’t need threats, scripts, or pressure tactics. They are driven by solving the puzzle and collecting the money the right way.

Critical Thinking & Judgment

• Able to analyze complex situations, including:
• The signer of the engagement letter vs. the actual financial decision-maker
• Estate billing vs. individual responsibility
• Insurance-paid jobs vs. self-pay vs. mixed responsibility
• Two-party and three-party checks
• Naturally asks:
• Who is the right person to talk to?
• What authority do they actually have?
• What obstacle is preventing payment right now?
• Comfortable making judgment calls instead of following a rigid script.

Resourcefulness

• Proactively uses external resources to resolve uncertainty, including:
• County property records
• Public records related to estates
• Online research to identify ownership or executors
• Willing to dig until clarity is achieved rather than stopping at the first dead end.
• Sees ambiguity as a problem to solve, not a blocker.

Communication Style

• Thoughtful, professional, and empathetic—especially given the sensitive nature of death-related situations.
• Can adjust messaging depending on:
• Family members
• Executors
• Insurance adjusters
• Attorneys or third parties
• Focused on alignment and resolution, not pressure or intimidation.

Work Quality & Discipline

• Every touch on a file is:
• Deliberate
• Documented
• Strategic
• Dislikes “check-the-box” activity metrics if they interfere with doing the job well.
• Understands that fewer, higher-quality actions often outperform high-volume, low-impact activity.

What This Role Is Not

• Not a call-center collections job
• Not script-driven
• Not volume-over-quality
• Not transactional or threatening
• Not suitable for someone who needs constant structure or rigid playbooks

Ideal Background Signals (Not Requirements)

• Investigative or analytical roles
• Legal, paralegal, insurance, or claims-adjacent experience
• Estate administration exposure
• People who naturally enjoy “figuring things out”
• Individuals who get bothered by inefficiency or wasted motion

Compensation and Benefits

• Base Salary: $80,000-100,000 depending on qualifications
• Annual Bonus: Discretionary performance-based
• Full Benefits: Health, dental, vision insurance
• Paid Time Off (PTO) with flexibility
• Company-provided laptop and tools
• Clear advancement path into accounting, finance, operations, estimating, or project management

Start Your Career with Purpose

If you're a driven professional who enjoys solving complex problems, building relationships, and taking ownership of outcomes, we'd love to hear from you.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• insurance billing, collections, or revenue cycle: 2 years (Preferred)
• Sales: 2 years (Preferred)
• Claim Resolution : 2 years (Preferred)

Ability to Commute:

• Centennial, CO 80112 (Required)

Work Location: In person