Revenue & Reservations Manager

JOIN LOTTE

LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our journey in Seattle and share a great story that pursues love, freedom, and life to move the hearts of our guests. We are seeking professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.

Purpose of position

The Revenue and Reservations Manager oversee daily reservations and revenue management functions while upholding service standards. This role assists the Reservations team and cross functional teams by resolving guest opportunities, managing daily billing and routing set ups, processing departmental payroll and ordering supplies, while actively monitoring team performance through coaching, mentoring and ongoing training on service standards. The position ensures optimal call efficiency, conversion rates, and scheduling effectiveness, utilizes systems tools and reports to drive data informed revenue decisions, and collaborates closely with revenue leadership on inventory and rate control, pricing strategies, promotions and overbooking to maximize room revenue, profitability and the overall luxury guest experience.

Key Responsibilities

• Prepare and distribute daily, weekly, and monthly reports to include pickup, segmentation, and pace analysis
• Ensure that all reports are accurate, timely and consistent
• Utilize all competitive and revenue related property support tools to achieve hotel's RevPAR growth goals
• Ensure correct placement, parity and rate positioning on all distribution channels
• Be knowledgeable of all special rates and promotions
• Assist in preparation & copying of reports for distribution of all documents for Revenue Strategy Meetings
• Answer other hotel team member's questions regarding Reservations and Revenue Management in a friendly and courteous manner
• Ensure that all Revenue Management and Reservations-related systems are maintained
• Conduct audit checks to ensure inventory controls and rate parity
• Assist in ensuring the Reservations team is updated to any change in sales strategy and new promotional campaigns
• Monitor hotel and partner systems to ensure effective inventory and promotional rates across appropriate distribution channels
• Development of new reports, as needed, to prepare for Revenue Management and/or Reservations meetings or data analysis
• Maintain historical statistical data from all distribution channels
• Assist in collecting industry data regarding current trends that will help in forecasting and the budget process
• Analyze and present accurate picture of trends, demand and market conditions
• Assist with Group rates analysis
• Update of rates and selling restrictions in all distribution channels
• Maintain an organized and clean work area and hotel environment
• Other tasks as assigned by management

Qualifications:

• Bachelor’s degree in hospitality management, Business Administration, Revenue Management, or a related discipline preferred.
• Minimum of 4–6 years’ experience in reservations, revenue management, or hotel operations within a luxury or upscale hospitality
• Strong knowledge of advanced revenue management strategies, including demand forecasting, pricing optimization, and channel management for luxury markets.
• Proven experience leading or overseeing reservations while maintaining high service standards and brand alignment.
• Demonstrated proficiency in revenue and reservations systems, including Opera PMS, SynXis, IDeas, DataVision, TravelClick, and Lighthouse, with the ability to leverage data and system insights to support pricing, forecasting, and distribution strategies
• Strong analytical and financial acumen with attention to detail and accuracy.
• Exceptional communication, leadership, and coaching skills aligned with luxury service culture and HR best practices.
• Ability to collaborate effectively with Sales, Marketing, Front Office, and Finance to support overall revenue strategy.
• Demonstrated ability to manage performance, training, and development while fostering a refined, service-oriented team environment.

Compensation & Benefits

• Comprehensive benefits package including medical, dental, vision, and life insurance.
• Paid time off, paid holidays, and wellness days.
• 401(k) retirement plan with company match.
• Complimentary meals and hotel discounts.

Equal Employment Opportunity

• We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic under federal, state, or local law.

2025 Awards & Accolades

• #1 Hotel on TripAdvisor
• Forbes Travel Guide 4-Star Award
• Michelin Key 2025
• Trip Advisor 2025 Best in Travel
• 2025 Sunset Travel Award Winner
• TripAdvisor Travelers’ Choice – Best of the Best Hotel Award - #7 US
• Wheel the World Accessibility Verification 2025
• Hotels.com Perfect Somewheres
• US News & World Report Best Hotels Rankings - #2 in Best Seattle Hotels & #46 in Best USA Hotels
• Charlotte Restaurant – OpenTable Diners’ Choice
• Charlotte Restaurant – Wine Spectator’s Award of Excellence
• Viddy Award – Platinum

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The team members will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The team members will actively follow the Lotte Hotel Seattle policies, including Equal Opportunities policies and will maintain awareness and observation of Fire and Health & Safety Regulations.