RMM/SOC Technician

Synagex isn’t your average MSP. Our mission is to provide true IT-as-a-service – people, process & tools – delivered in a way that is easy, engaging, and fun. We are seeking a data-driven and security-obsessed RMM/SOC Technician to be the engine room of our operational efficiency.

You are the master of the tools. You don’t just wait for an alert; you build the automation that fixes the problem before the client even knows it exists. We’re looking for a candidate that is not only the digital sentry, watching the perimeter and ensuring our clients’ data stays locked down, but also embodies our core values:

• Send IT: You bring an infectious passion and a ferocious drive to everything you do. You have an in-it-to-win-it attitude, constantly pushing to reach goals, optimize how we work, and drive performance. For you, good enough isn't enough—you are always looking for ways to elevate your execution and velocity.
• Be the Tank: You are the ultimate teammate and a pillar of structural integrity. You collaborate selflessly, always have your colleagues' backs, and are willing to take the hits or carry the heavy load to protect the team. Because of your reliability, the people around you can rest easy knowing you are holding the line.
• Tear IT Up: You work hard and play hard, recognizing that maintaining a great work-life balance is key to long-term success. You make it a priority to celebrate the wins—both the massive milestones and the quiet, everyday victories. By fostering a positive, rewarding environment, you clear the path for everyone else to win big.

Responsibilities

RMM & Automation Mastery

• Own the RMM (Remote Monitoring & Management) platform, ensuring every endpoint is healthy, checking in, and fully managed.
• Develop and maintain a library of scripts to automate routine maintenance, deployments, and self-healing fixes.
• Manage the "Patching Engine," ensuring that OS and third-party updates are tested and deployed with a 99% success rate across the entire client base.

SOC & Security Operations

• Monitor and triage alerts from our SOC (Security Operations Center) and SIEM/EDR platforms.
• Engage in response to security incidents, performing initial investigations into suspicious logins, malware hits, or phishing attempts.
• Maintain the health of our security stack, including antivirus, DNS filtering, and disk encryption.

Data Integrity & Reporting

• Ensure that the data flowing from the RMM to our PSA is accurate and actionable.
• Generate "Proof of Value" reports for clients, showing them exactly how much "silent work" (patches, blocked threats, automated fixes) was done behind the scenes.
• Audit client environments for "drift"—identifying workstations or servers that don't meet our security or performance standards.

Qualifications

• 3+ years of IT experience, with at least 1 year specifically focused on RMM administration and security operations.
• The Scripting Wizard: Proficiency in PowerShell. You should be able to automate complex tasks that save the team dozens of hours a week.
• Security Mindset: Deep understanding of the modern threat landscape, including the MITRE ATT&CK framework and common attack vectors.
• Toolbox Experience: Hands-on experience with RMM tools and EDR/MDR tools
• Analytical Detective: You enjoy digging through logs and dashboards to find the "needle in the haystack" that indicates a potential issue.
• Documentation: You believe that if an automation isn't documented, it doesn't exist.

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person