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WE ARE FLORIDA MEDICAL CENTER
WHAT WE OFFER
POSITION SUMMARY:
Delivers advanced professional and technical nursing care to patients of all ages with real or potential life-threatening illnesses presenting for care. Collaborates with the medical staff and other disciplines in order to facilitate patient care. Accountable for the smooth, effective and efficient functioning of the unit during the assigned shift, with minimal direction from the department head. Supervises and instructs department's nursing personnel for assigned shift. Ensures that the department's nursing staff complies with the objectives and policies of the hospital and that age/developmentally appropriate care is given in accordance with unit standards. Performs nursing techniques for the comfort and well-being of the patient. Assists and provides input to department head regarding employment interviews, staff performance issues/needs, and employee schedules. May be needed to work beyond the regular tour of duty or in another patient care unit as assigned by department head or nursing supervisor.
CUSTOMER SERVICE RESPONSIBILITIES:
Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the department and the hospital. Works with supervisor/manager and other members of section or department to promote a harmonious work environment. Ensures that all contacts with patients, the public, physicians and other hospital personnel are carried out in a friendly, courteous, helpful and considerate manner. Answers telephones in a prompt and courteous manner. Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations. Dedicated to meeting the expectations and requirements of internal and external customers. Works with customers to identify problem areas and recommend solutions.
POSITION QUALIFICATIONS (including required licenses/certifications, education and job knowledge/experience):
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