Road Service Advisor 1

Division Reports To

Koch Trucking Road Service Manager

Employee Classification Weekly Hours

Full Time 40

Job Summary

The Road Service Advisor I is responsible for managing over-the-road maintenance issues, ensuring fast, low-cost repairs for drivers, customers, operators, and the company. You will coordinate services, manage travel and accommodations, maintain compliance records, and support drivers with operational needs.

Essential Job Functions

• Represent the company with professionalism, courtesy, and discretion when interacting with drivers, vendors, customers, and colleagues.
• Answer breakdown and accident calls, arrange appropriate services, and follow up until resolved.
• Coordinate driver accommodations and travel arrangements for returns, initial seating, terminations, and emergencies.
• Create, maintain, and review DOT and permit books for accuracy and compliance.
• Retrieve invoices, issue EFS Money and EFS Credit Card codes, and process vendor purchases through Concur.
• Prepare and ship parts, paperwork, license plates, and permit books via FedEx.
• Update File Maintenance systems for DOT/federal inspections and driver-truck assignments.
• Instruct drivers on the operation of company equipment.
• Use tools like tractor GPS and vendor databases to locate service providers quickly.
• Apply the correct fleet codes to corresponding cost centers.

• Serve as a representative of the Company, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the Koch community, customers and with the public.
• Cross training as required.
• Perform additional duties and projects as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Working Conditions

• Work performed in a temperature-controlled office setting.
• Regular contact with drivers, vendors, and internal departments.
• Occasional contact with external customers.

Supervisory Responsibilities

• None

Required Education and Experience

• High school diploma or equivalent
• Minimum of 1 year of customer service experience

Preferred Education and Experience

• 3+ years of customer service experience
• 1+ years of experience in transportation or trucking
• Associate's degree in Heavy Duty Truck Technology or a related field
• Knowledge of diesel truck maintenance and industry best practices

Essential Knowledge, Skills, and Abilities

• Strong communication skills
• Critical thinking and problem-solving ability
• High level of self-motivation and initiative
• Strong attention to detail and organizational skills
• Ability to multitask effectively in a fast-paced environment
• Basic mechanical aptitude
• Proficiency in Microsoft Word, Excel, and Outlook

Physical Requirements

• Up to 95% of the time spent sitting and working on a computer, using a phone, keyboard, and mouse.
• Occasional standing, walking, bending, and stooping.
• Ability to lift up to 15 pounds.