Road Supervisor - Class B License

About the Company:

RydeTrans was founded in 1979 and incorporated in 1996 to provide safe and high-quality transportation to people in the East Bay. We serve a diverse group of institutional customers such as public transit agencies, governmental entities, school districts, health care providers, and social service agencies, as well as private customers. We provide a wide array of transportation products, including paratransit, fixed route, shuttle, charter services, and ADA eligibility assessments.

RydeTrans specializes in transporting people who depend on safe, comfortable, and reliable transportation to essential services like school, rehabilitation training, medical appointments, and work.

Job Details:

• Pay: $29.50/hr
  Status: Full‑Time, Non‑Exempt
  Comprehensive Benefits: We offer a robust benefits package designed to prioritize your well‑being, including medical, vision, and dental coverage. Employees enrolled in medical receive employee‑only dental and vision coverage at no cost, along with company‑paid life insurance.

  As a Road Supervisor, you play a vital role in ensuring our service runs safely and smoothly. This is a dynamic, field‑focused role where no two days are the same. You’ll be on the front lines supporting our operators, assisting with real‑time service issues, and helping maintain the level of safety and professionalism our passengers count on.

Job Responsibilities:

• Conduct site checks and road observations according to client and local policy. Document findings accordingly and provide necessary reports to project staff.
• Conduct wheelchair securement and vehicle cleanliness checks on in service vehicles.
• Monitor street operations for on-time performance and schedule and route adherence.
• Provide customer information for site personnel and at key locations.
• Respond to accidents and incidents assisting to manage the situation as well as collecting all required information, assist dispatch and operations staff in resuming service levels according to contract specifications and minimizing passenger disruptions.
• Accompany operators to medical facilities as required after accident or injury, ensure proper administration of post-accident drug and alcohol testing.
• Fill vacant shifts as necessary to ensure full service delivery.
• Conduct gate checks at pull-out or pull-in times ensuring on-time service and proper completion of necessary paperwork including manifests and pre- and post-trip inspections.
• Identify potential rerouting required as a result of traffic, construction or accident situations.
• Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.
• Assist operators with service or passenger problems.
• Assist dispatch and maintenance staff with vehicle change outs that occur in the field.
• Dispatch duties as needed.
• Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards and provide feedback to be incorporated into daily operations procedures.
• Assist in determination of preventability of accidents and incidents and make recommendations for future training based on individual events or on system trends.
• Accurately document all field observations and ensure file maintenance.

• Class B License - 3 years experience.
• High School diploma or equivalent.
• Previous passenger transportation experience
• Previous training and/or field supervision experience preferred but not required.
• Excellent safety and service record.
• Knowledge of local training program and local operations.
• Familiarization with service area.
• Knowledge of client and service performance requirements.
• Ability to manage emergency situations.
• Knowledge of project specific vehicles, components and data/communications systems.
• Knowledge of State and Federal regulations
• Ability to read, write and speak English.
• Ability to communicate effectively and work with all departments.
• Ability to work independently and objectively.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. RydeTrans is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Applicants must be able to pass a pre-employment DOT drug screen (including testing for Marijuana). If based in the United States, applicants must be legally eligible to work in the U.S.
Upon a conditional offer of employment, a criminal background check will be conducted in accordance with the California Fair Chance Act and other applicable laws.