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Room Attendant
ESSENTIAL PURPOSE:
To provide cleaning services in, and ensure safety, order, and provision of all assigned guest rooms.
ESSENTIAL DUTIES:
- To communicate all guest requests to an appropriate supervisor in a timely and professional manner.
- To satisfactorily meet the performance and production standards established by the hotel from time to time, including, but not limited to, completing the assigned number of rooms in accordance with the quality standards set forth by the department.
- To satisfactorily perform routine housekeeping tasks in guest rooms, including vacuuming, mopping, dusting, and straightening; cleaning and disinfecting bathrooms; replacing linens and towels; and replenishing amenities, according to standards established by the Hotel Manager.
- To perform deep cleaning tasks, as scheduled and assigned.
- To promptly report any deficiencies and maintenance needs in guest rooms.
- To assist other Room Attendants, as directed, in the completion of their work.
- To maintain the cleanliness and order of linen closets, and promptly report any discrepancies or problems.
- To assist with inventory control of linens and all Housekeeping supplies.
- To follow all policies and procedures of La Casa del Zorro.
- To immediately report all suspicious occurrences and hazardous conditions.
- To maintain the cleanliness and safety of work areas at all times.
- To practice safe work habits at all times, to avoid injury to self and others, including the safe operation of all power-driven machinery.
- To comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment and machinery.
- To handle, store, and label all hazardous substances according to state and federal regulations.
- To attend all mandatory meetings as directed.
- To correctly update room status on REX device, as well as "starting" each room appropriately as directed.
- To promptly report and deficiencies and maintenance needs in guest rooms using the REX system.
- To perform other tasks, including cross-training, as directed.
- To assist, as directed, on HotSOS mobile using iPhone, yo perform other housekeeping tasks as business demands require.
JOB KNOWLEDGE & EDUCATION LEVEL: Able to speak, read, and write basic English, and to follow simple verbal and written instructions. Able to read and understand chemical labels. Previous experience in hotel Housekeeping preferred.
SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Safety-minded. High quality standards for production and service. Courteous, friendly manner. Good verbal communication skills. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.
WORKING ENVIRONMENT: Works indoors throughout shift, in temperature-controlled, clean, and well-lighted guest rooms. Bi-level structures. Extensive facility. Moderate exposure to hazardous substances and fumes. Possible exposure to blood-borne pathogens.
PHYSICAL DEMANDS: Stands and walks moderate to long distances throughout shift. Bends, stoops, and reaches to perform routine job tasks. Routinely required to handle and move objects weighing up to 40 lbs. over moderate distances. Flexibility and good reflexes required, if needed to operate electric cart. Frequent use of stairs, daily.
NON-EXEMPT POSITION: Non-exempt employees are subject to the wage and hour laws and entitled to overtime pay. All overtime work by a non-exempt employee must be approved in advance by the employee’s supervisor, the General Manager, or other designated manager at the property. Non-exempt employees who work overtime without prior approval are subject to disciplinary action, including termination.
EQUAL EMPLOYMENT OPPORTUNITY: La Casa del Zorro is an equal opportunity employer and provides reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability, unless doing so would impose an undue hardship. Any requests for a reasonable accommodation must be directed to: HR or Manager
AT-WILL EMPLOYMENT: The relationship between La Casa del Zorro and the employee is for an unspecified term and is considered “at will.” This means that the terms and conditions of employment may be changed, with or without cause and with or without notice, including, but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties and location of work. No one other than the President of the Company has the authority to make any verbal or written agreement contrary to this provision and any such agreement must be put in writing and signed by the President before it is effective.
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