
Responsibilities:
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Develop daily delivery routes and schedules for optimal efficiency to achieve a high level of productivity, efficiency, and customer service with our retail account base.
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Develop a delivery appointment schedule for customers who require a dock appointment.
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Manage and communicate orders that fall below minimums.
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Review next-day delivery volume and approve off-day deliveries based on projected volumes and service areas for the next day.
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Collecting data and sending out nightly reporting.
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Review the prior day delivery in the routing software to ensure all stops are properly captured or adjust the geofencing to capture stops.
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Assign drivers as needed to pick up incoming orders from vendors/suppliers.
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Actively support and champion the Smith System safe driving practices while developing delivery routes.
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Provide support as needed with state and government regulation compliance as it pertains to our fleet.
- Comply with warehouse procedures, policies, and quality control standards for all suppliers.
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High School Diploma or GED required.
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Experience working in a fast-paced / high-volume service environment, answering calls, and managing email communications preferred.
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Experience and working knowledge of shipping and logistics practices.
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Knowledge of driver HOS and FMCSA regulations.
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High-volume customer service and order management experience preferred.
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Highly proficient in verbal and written communication skills.
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Demonstrated ability to work effectively in a team environment with strong interpersonal skills.
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Detail-oriented with a strong sense of urgency and ability to prioritize tasks effectively.
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Self-starter with the ability to work independently with a high degree of accuracy.
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Demonstrated computer proficiency, including experience with Microsoft Office Suite.
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General computer usage knowledge with the ability to learn Company-selected software.
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