Routing Coordinator

Job Description

We are looking for an experienced Routing (Dispatch) Coordinator to join our growing team in San Antonio, TX!

Primary Accountabilities

• Route and dispatch advance notice and short notice trip request

• Monitor live trip monitoring dashboards for on-time performance

• Follow real-time trip recovery processes

• Ensure trips are routed to the most cost-effective mode of transportation

• Work closely with transportation providers and healthcare facilities for any real-time issues

• Monitor for mode of transport errors

• Other duties as assigned

Required Education and Experience

• High school diploma or equivalent

Preferred Education and Experience

• Some college preferred

• Knowledge of Medicaid NEMT guidelines

• Knowledge of Texas transit systems and providers

• Prior inbound call center experience

• Minimum of one (1) year transportation/delivery logistics experience

• Experience with transport management systems

• Bilingual Spanish

Skills

• Outstanding problem-solving skills and ability to use soft skills in a high stress environment

• Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in-person, via email, and over the phone

• Ability to work independently and with a Team

• Ability to adapt to unforeseen circumstances quickly

• Exceptional interpersonal skills, customer service, problem solving, verbal and written communication, and conflict resolution

• Critical thinking skills and conflict resolution skills

• Ability to navigate stressful situations

Job Requirements

• Must be able to pass criminal background record check

• Must be US Citizen

• Ability to work flexible shifts

About Us

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide Health leverages proprietary technology and a nationwide network of vetted transportation providers to give payers and health systems a more intelligent way to deliver cost-effective, on-demand transportation while improving the patient experience. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.