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CINÉPOLIS CAREERS
Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.
AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!
Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!
AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!
Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!
JOB DESCRIPTION
DEPARTMENT: Operations
LOCATION: Theater
REPORTS TO: General Manager
JOB DUTIES
- Conducting training needs assessments to identify skill gaps and training requirements.
- Developing and delivering engaging training programs, workshops, and seminars for employees
- Creating and maintaining training materials, presentations, and e-learning modules
- Utilizing various training methodologies and technologies to ensure effective learning experiences.
- Evaluating training program effectiveness and making continuous improvements
- Collaborating with subject matter experts to develop specialized training content.
- Providing coaching and feedback to employees to support their professional development.
- Staying up to date with industry trends and best practices in training and development
- Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service by following all In Seat Dining procedures.
- Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion.
- Demonstrate Commitment, and Integrity at all times – double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not
- Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings if guests would like to order more items.
- Clean auditoriums removing all dishes, trash, and providing managers with any found items.
- Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks and ringing up guests at concessions or box office.
- Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist.
- Be cognizant of issues with movie projections-communicating with management when issues arise.
- Complete all opening, mid and closing procedures- including but not limited to other duties.
- Acknowledging guest by Cinépolis standards.
EDUCATION AND/OR EXPERIENCE
- Bachelor’s degree in human resources, Training & Development, Business Administration, or a related field.
- Professional work experience in a related position.
- Strong knowledge of instructional design principles and adult learning theory.
- Must be 18 years or older. Refer to your state guidelines.
- 1+ years of food running or bussing preferred.
- ServSafe, Food Handling and Alcohol training certifications required.
- Strong interpersonal skills for interacting with employees, guests, and management.
- Effective communication skills with the ability to handle difficult and stressful situations and issues in a positive manner.
- Must be able to maintain strong attention to detail while able to prioritize in a fast paced and constantly changing environment.
- Have integrity and can be counted on to the right thing.
- Available nights, holidays and weekends.
SKILLS
- Ability to work collaboratively and build strong relationships.
- Strong verbal and written communication and interpersonal skills to understand problems, convey ideas, and conduct training, and all of these are carried out through words.
- Excellent presentation, communication, and facilitation skills.
- Knowledge using learning management systems and e-learning tools.
- Able to adapt training content for different learning styles and audience needs.
WORKING CONDITIONS/PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms.
While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust, and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of the premise.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.
Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
**Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity.
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