Safe Gatherings Client Experience Partner

**This position is fully remote/work from home**

This is a US position.

Candidates must live in one of the following states: KS, MO, AR, CA, IL, IA, MS, OK, TX, TN, VA

Let's Talk About This Role...

We are actively seeking a Client Experience Partner, in our Safe Gatherings division, to provide exemplary support to both applicants and clients across multiple platforms. As a Client Experience Partner, you must be comfortable with multi-tasking as you will assist both applicants and clients by phone, email, and online chat throughout the day. This role requires high levels of empathy, patience, and active listening, as well as clear communication and creative problem-solving.

We are looking for a Client Experience Partner to:

• Take a hands-one approach to provide excellent service and support.
• Handle high-volume calls and correspondence.
• Assist in managing group email accounts, as assigned, in a professional, courteous and timely manner.
• Address applicant and client needs with high-quality results.
• Exhibit exemplary customer service skills.
• Maintain relevant notes/documentation in applicant and organizational accounts.
• Data entry, as necessary, to update and maintain internal systems and records.
• Perform job functions with an upbeat and friendly attitude and the ability to maintain a positive, empathetic and professional demeanor.
• Exercise excellent judgement in decision-making to routinely deliver exceptional support
• Work with various departments internally, as necessary, to meet the needs of applicants and clients.
• Work as an effective team member, listing with others and contributing to the overall success of the Company.
• Perform other duties or projects as assigned.

Your expertise:

• Minimum of a high school diploma
• Relevant experience in a client/customer service role
  
• Concise and effective written and verbal communication skills
• Strong attention to detail and timely follow-up
• Advanced organizational and time management skills
• Software savvy and technically adaptable
• Ability to work in a high-volume, deadline-driven environment
• Must be able to absorb procedures quickly
• A keen eye for innovation and efficiency
• Be someone who believes in Validity's values of Ask Why, Care and Solve Together.

Here’s why you would want to work at Validity:

• A team of people who are both hard-working and brilliant…and happen to be an absolute blast to work alongside.
• A fun and challenging work environment to keep you engaged and growing.
• Flexible PTO for those days that you just can’t avoid…or for the ones you plan!
  
• 401K, comprehensive benefits plan, paid volunteer hours, etc.
• Everyone on the team is extremely value-driven and works incredibly hard to meet our Client's needs and company goals.
• We’re continuing to grow and build upon the amazing company culture we have in place!

Validity Screening Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.