Sales Account Manager

Key Responsibilities:

Account Management

• Manage a portfolio of clients across various industries using IT solutions.

• Build long-term, trust-centered relationships with key decision-makers.

• Conduct account reviews, performance check-ins, and strategic planning sessions.

Sales & Growth

• Drive renewals, upsells, and cross-sells for IT services and solutions.

• Prepare proposals, RFQs, RFP responses, and customized quotations.

• Maintain accurate sales pipeline and forecasting within the CRM.

IT Services & Solutions

• Understand client IT environments, infrastructure, and business challenges.

• Recommend solutions such as:

o Managed Services

o Cloud Migration & Hosting

o Cybersecurity Services

o Backup & Disaster Recovery

o Network & Infrastructure Solutions

o IT Support Contracts

• Work closely with technical teams to scope, deliver, and optimize IT solutions.

Client Support & Issue Resolution

• Act as the main point of contact for escalations and concerns.

• Ensure service quality meets or exceeds SLAs.

• Coordinate with support and operations teams to resolve issues quickly.

Cross-Functional Collaboration

• Partners with engineers, project managers, finance, and the service desk.

• Participate in solution design meetings and handover sessions.

• Ensure smooth communication between sales and delivery teams.

Qualifications:

• Bachelor’s degree in IT, Business, or related field (preferred).

• 3+ years of experience in IT sales or account management.

• Strong understanding of IT concepts:

• Networking

• Cloud (Azure, AWS, private cloud)

• Cybersecurity basics

• Servers, virtualization, storage

• Managed services models

• Excellent communication, negotiation, and presentation skills.

• Proficiency with CRM tools (HubSpot, Salesforce, Zoho, etc.).

• Ability to translate technical information into business value.

• Strong problem-solving skills and a proactive mindset.

Key Performance Indicators (KPIs)

• Client retention and satisfaction

• Renewal rate of managed service contracts

• Revenue growth (upsell, cross-sell, new projects)

• Sales target achievement

• Accurate forecasting and pipeline health

• SLA performance and minimal escalations

Additional Info:

This is a Full-time job offering standard benefits such as paid annual leave, public holidays, living allowances, healthcare coverage, and end of service benefits. We also offer discretionary benefits such as a performance bonus and merit increase along with training and development opportunities if eligible.