Sales Administrator

At Toybox, we believe in the magic of play. We're a dynamic and innovative toy distribution company dedicated to bringing joy, learning, and creativity into the lives of children.

Our team is passionate about delivering high-quality toys and exceptional customer experiences. As we continue to grow, we’re looking for a highly organized and enthusiastic Sales Administrator to join our team.

Position Summary

The Sales Administrator will support our sales team by managing customer accounts, processing orders, handling administrative tasks, and ensuring smooth communication between departments. This is a critical role in ensuring our sales operations run efficiently and our customers receive the best possible service.

Key Responsibilities

• Process sales orders and ensure accurate entry into the system
• Coordinate with logistics to track order status and delivery timelines
• Assist the sales team with quotations, proposals, and customer follow-ups
• Maintain and update customer databases, records, and price lists
• Respond to customer inquiries via phone and email in a timely and professional manner
• Support in preparing sales reports, forecasts, and presentations
• Liaise with internal departments including marketing, logistics, and finance
• Manage stock levels related to orders and pre-orders
• Handle administrative tasks such as filing, invoicing, and preparing sales documents
• Assist with trade shows, promotions, and customer events when required

Requirements

• Proven experience in a sales support or administrative role (experience in retail or toy industry is a plus)
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, Outlook); familiarity with CRM systems is a plus
• Ability to multitask and prioritize in a fast-paced environment
• A proactive and customer-focused approach
• Team player with a positive, can-do attitude

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• UAE work: 2 years (Preferred)

License/Certification:

• driving license (Preferred)