Sales / Aftersales Trainer

İş tanımı:

For all who keep the world moving.

We as Mercedes-Benz Türk develop and produce Trucks & Buses in our factories based in Istanbul & Aksaray in order to shape the future of mobility. We are an important part of the production and R&D network of Daimler Truck AG.

Everything we do contributes to a cleaner, safer, more efficient and distinctive future.
We start with listening, get inspired by our differences and build to solve.
We lead with the long view, progress and make a difference together!

Are you ready to be part of our global team to keep the world moving?

What You Can Expect

• Plan, coordinate, deliver and evaluate sales and aftersales soft skills training (behavior, processes, systems) for Truck & Bus retail network roles, including sales consultants, service advisors, complaint management specialists, service managers, and technicians.
• Coordinate Mercedes Laboratories at vocational schools in collaboration with authorized dealers and the Ministry of Education.
• Design content and execute Dealer Manager and Sales Certification Programs.
• Monitor dealer network employees’ competencies to identify improvement areas and integrate them into training programs.
• Stay updated by closely following global “Train the Trainer” programs and incorporating best practices.
• Manage training-related projects such as Global Training Events, Driving Organizations, Product Launch Trainings, and Agency Trainings.
• Continuously improve training content, documentation, and processes to ensure the network remains up to date.

That’s Why You Are a Match

• Bachelor’s degree in Social Sciences or related fields.
• Fluent in English (C1 level), both written and spoken.
• Minimum 5 years of experience in behavioral and process training (Coaching and behavioral analysis backgrounds would be additional assets).
• Excellent communication and presentation skills.
• Strong passion for training and continuous improvement.
• Analytical thinking and problem solving abilities
• Dynamic, positive attitude, self-disciplined, and proactive approach.
• Ability to manage multiple tasks and take initiative in both operational and strategic goals.

At Mercedes-Benz Türk, we support diversity and advocate an equitable and inclusive corporate culture. We value the individual competencies of our colleagues because this is how we ensure the best team performance and thus the success of our company. We gladly accept and evaluate all applications with different age, culture, religion, gender, gender identity, sexual orientation, marital status, parental status and disability to support diversity in our team.