Sales Agent

To drive sustainable portfolio growth by activating, acquiring, and converting eligible micro-business customers into financed clients, while maintaining underwriting discipline, regulatory compliance, and strong customer relationships.

Key Responsibilities

• Lead Generation & Activation
• Activate onboarded customers who have not yet applied.
• Re-activate previous borrowers to increase repeat financing.
• Source new eligible micro-businesses through field prospecting and structured data processing.
• Build and maintain a qualified pipeline aligned with monthly targets.
• Application & Deal Execution
• Educate customers on products and eligibility criteria.
• Collect and submit complete and accurate applications.
• Coordinate with Credit and Operations to close deals within defined SLAs.
• Maintain strong application-to-disbursement conversion ratios.
• Portfolio Growth
• Achieve monthly disbursement targets.
• Contribute to repeat borrower growth.
• Support sustainable portfolio quality through disciplined sourcing.
• Customer Management
• Build long-term client relationships.
• Ensure high customer satisfaction and professional engagement.
• Compliance & Reporting
• Adhere strictly to internal policies and regulatory standards.
• Avoid mis-selling and maintain audit-ready documentation.
• Update CRM accurately and submit weekly/monthly performance reports.
• Track KPIs including disbursement volume, applications, conversion rate, and portfolio quality (in coordination with Risk).
  
  

Qualifications & Experience

Education

• Diploma or bachelor’s degree in business, Finance, Marketing, or related field.
  
  

Experience

• 3-5 years of sales experience (must have experience in lending).
• Experience dealing with micro business clients is highly preferred.
• Understanding of lending or financial products is a must.
  
  

Skills & Competencies

• Strong persuasion and negotiation skills.
• Target-driven and performance-oriented mindset.
• Basic financial literacy (understanding margins, cash flow basics).
• Ability to explain financing terms clearly.
• CRM/system usage capability.
• Strong communication skills (Arabic required, English preferred).
  
  

Behavioral Competencies:

• Ownership mindset.
• Ethical selling behavior.
• High energy and resilience.
• Comfortable working in a fast-growing fintech environment.
• Strong collaboration with Credit & Operations teams.
  
  

About Nayla Finance

Nayla Finance is a fast-growing Saudi fintech company on a mission to redefine financial inclusion. We move fast, build with purpose, and empower micro-businesses with smart, compliant, and people-focused financial solutions. We’re building a world-class team that values ownership, clarity, and impact.