Sales Agent, Oman (Omani Nationals)

US-Bangla Airlines is the largest private passenger airline in Bangladesh. Launched in July 2014 from its Dhaka hub, the carrier operates an extensive and growing network of domestic and international destinations across Asia and the Middle East.

Driven by its motto, "Fly Fast, Fly Safe," the company is continuously expanding its routes and product offerings. This growth is supported by a modern, versatile fleet of ATR 72-600, Boeing 737-800, and Airbus A330-300 aircraft—positioning US-Bangla as a premier regional carrier.

This role is responsible for responsible for selling airline tickets, assisting customers with flight bookings, providing travel information, and ensuring excellent customer service. The role focuses on achieving sales targets while delivering accurate and timely ticketing support to passengers.

Key Responsibilities:

• Sell domestic and international airline tickets to customers.
• Handle flight reservations, rebooking, cancellations, and ticket issuance.
• Ensure correct fare calculation, taxes, and service charges.
• Assist customers with flight schedules, routes, baggage rules, and travel policies.
• Provide clear information about airline services, promotions, and offers.
• Handle customer inquiries via phone, email, and in-person.
• Achieve monthly and quarterly sales targets
• Promote airline deals, packages, and special offers
• Convert inquiries into confirmed bookings
• Use airline reservation systems (GDS such as Amadeus, Galileo, Sabre if applicable)
• Maintain accurate booking records and passenger data
• Collect payments through approved methods
• Issue tickets and invoices accurately
• Ensure financial transactions are properly recorded
• Handle flight changes, delays, cancellations, and refund requests
• Resolve customer complaints professionally and quickly
• Work closely with airlines, travel partners, and internal sales team
• Maintain communication with operations and finance departments

Required competencies:

• Good communication skill in English
• Strong negotiation ability
• Problem solving capability
• Coordination and teamwork
• Time management skill
• Decision Making & Accountability
• Analytical thinking ability
• Ability to work under pressure

Experience: 0 - 1 years of relevant experience

Please be noted that this job post will be removed once we receive a sufficient number of applications and only the shortlisted candidates will be contacted. Thank you!