Sales and Logistics Coordinator - Native Arabic Speaker

Job Purpose:

YOOCHA MATCHA® is a dynamic matcha supplier for 800+ cafes & speciality coffee shops across the GCC. We're looking for a dynamic individual to play a key role in fostering positive client relationships, managing sales processes, and ensuring seamless coordination between clients and the sales team.

Responsibilities:

• Serve as the primary point of contact for 800+ clients, managing regular communication to ensure satisfaction and long-term retention.
• Handle client inquiries and resolve product or service-related concerns in a timely and professional manner.
• Assist the sales team with prospecting, lead generation, and follow-up activities to drive growth across the GCC market.
• Manage the full order lifecycle, from initial entry and payment coordination with Finance to delivery tracking and courier management.
• Troubleshoot delivery issues in real-time to ensure accurate, on-time fulfillment for all specialty coffee shops and cafes.
• Maintain an accurate, up-to-date CRM database, tracking all sales activities and client information.
• Produce weekly and monthly sales reports, monitoring key metrics such as order volume, revenue, and new client acquisition.

Requirements:

• Bachelor's degree in Business Administration or a related field;
• At least 1 year of experience in a sales support or coordination role;
• Fluent in English and Arabic; both written and verbal;
• Strong teamwork, organizational, and customer service skills;
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint);
• Familiar with customer relationship management (CRM) systems;
• UAE driving license is a plus;
• Currently in UAE, available to join immediately.

Job Types: Full-time, Permanent

Pay: AED6,000.00 - AED7,000.00 per month