Sales and Operations Coordinator

Sales and Operations Coordinator

POSITION OVERVIEW:

The Sales and Operations Coordinator is a hybrid role responsible for performing both sales coordination and transportation dispatch functions. This position supports revenue generation through client relationship management, quoting, and order processing, while also ensuring the efficient scheduling, dispatching, and oversight of drivers and charter operations.

The incumbent is responsible for coordinating between clients, sales, and operations to ensure that all charter services are executed accurately, safely, and in accordance with contractual obligations, company standards, and applicable regulatory requirements. This role requires adherence to Sun Diego Charter’s commitment to safety, operational excellence, and exceptional customer service in all aspects of its work.

SALES RESPONSIBILITIES

(Approximately 60% of the time)

• Receive, review, input, and follow up on client quote requests and sales orders in a timely and accurate manner.
• Perform quality control checks on advance bookings to ensure completeness and accuracy of all required information.
• Coordinate payment collection and processing in accordance with Company policies.
• Enter and maintain detailed trip itineraries and client requirements within dispatch and/or reservation systems.
• Maintain and update pricing structures, rate sheets, and related documentation.
• Support the development and execution of key account management strategies.
• Establish, develop, and maintain positive business and client relationships to support retention and growth.
• Conduct client follow-ups and business reviews to assess satisfaction and identify opportunities for improvement.
• Generate and support referral-based business through existing client networks.
• Coordinate with Operations to ensure all contracted services and client expectations are met.
• Monitor market conditions, including competitor pricing, services, and trends, and report findings as appropriate.
• Provide general administrative and operational support to the Sales department as needed.

DISPATCH AND OPERATIONS RESPONSIBILITES

(Approximately 40% of the time)

• Schedule, assign, and dispatch drivers to routes and charter assignments in accordance with operational needs and service requirements.
• Conduct driver check-ins, communicate daily assignments, and address operational questions or concerns.
• Monitor driver activity, including route progress, time reporting, re-routing, delays, and completion status, using GPS and communication systems.
• Communicate with drivers via approved methods in compliance with applicable laws, including Federal Motor Carrier Safety Regulations (FMCSRs).
• Document operational activities ensuring accuracy and completeness.
• Ensure compliance with all applicable federal, state, and local regulations, as well as Company policies and safety standards.
• Coordinate and communicate with clients, internal departments, and third-party vendors regarding service changes, delays, or incidents.
• Provide immediate support to drivers in the event of accidents or emergencies and escalate to management as required.
• Verify completion and accuracy of required driver documentation, including but not limited to driver logs, EDVIRs, work orders, and inspection reports; report noncompliance as appropriate.
• Assist with data entry, including passenger counts and operational reporting.
• Confirm that vehicles are properly prepared for service, including cleanliness, safety, and readiness, and coordinate with Maintenance and Facilities as needed.
• Support operational planning, process improvements, and departmental goals in collaboration with leadership.

GENERAL RESPONSIBILITIES

• Maintain professional and courteous interactions with clients, employees, and business partners.
• Exercise sound judgment in coordinating competing priorities between sales and operational demands.
• Perform additional duties, projects, or assignments as directed by management.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required.
• Minimum one (1) year of experience in sales, hospitality, customer service, or a related field required.
• Minimum one (1) year of dispatching experience in transportation or a similar industry preferred.

Pay Rate:
The hourly wage that Sun Diego Charter reasonably expects to pay for the dispatcher position is $26/hr.

Work Schedule:

Sales: Tuesday through Thursday: 9:30 am to 6:00 PM

Operations: Sunday and Monday: 1:00 pm to 9:30 PM

Friday and Saturday OFF

PERKS AND BENEFITS – We've Got You Covered!

• Comprehensive Benefits Package – Medical, Dental, Vision, Life and AD&D Insurance, Voluntary Accident Coverage, Critical Care, EAP, and Legal Shield (Kaiser, UMR, and MediExcel Available)
• Paid Time Off (PTO) and Paid Sick Leave (PSL) – Recharge and refresh when you need it!
• 401K Retirement Plan with Company Matching – Invest in your future with confidence
• Employer-Sponsored Child Care – Free resource and referral services through TOOTRiS
• Paid Holidays – Enjoy well-deserved time off
• SENTRI Pass Program- Making your routes smoother and faster

For more information, call 714-678-1862. Apply online at https://jobs.sundiegocharter.com/app

WHO WE ARE

Since 1997, Sun Diego Charter has been a premier provider of charter bus transportation throughout Southern California and San Diego. Operating 24/7 from our National City location, we work alongside the United States military, destination management companies, tour groups, corporate organizations, and sports teams. As a key player in the tourism and hospitality industries, we ensure smooth and seamless transportation experiences.

BE PART OF AN AWARD-WINNING TEAM – Top Workplace in 2023 through 2025!

At Sun Diego Charter, we’re more than just a transportation company. We cultivate a positive, high-energy culture built on teamwork, respect, and support where we embrace diverse viewpoints. We believe in recognizing and rewarding our team members and creating a workplace where your contributions matter.

Our team's passion and dedication earned us the 2023 through 2025 Top Workplace Awards, with special recognition for Cross-Team Cooperation and Meaningful Work Culture. Join us and experience what it’s like to be part of something extraordinary!

EEO Statement
At Sun Diego Charter, we value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Similarly, Sun Diego Charter will not tolerate discrimination or harassment based on any of these characteristics. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to improve on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

Sun Diego Charter will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Sun Diego Charter is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.

Pay: $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Dispatching: 1 year (Required)

Work Location: In person