Sales Assistant

Job Description: Sales Assistant

PREVIOUS EXPERIENCE in the PROPERTY MANAGEMENT field is MANDATORY. APPLICATIONS FROM ANY OTHER BACK GROUND WILL BE REJECTED.

Department: Sales & Business Development
Location: Dubai, UAE
Reports to: Business Development Lead

Salary 3,000 plus commission of 2%

Role Overview

The Sales Assistant supports the sales team in generating leads, managing client interactions, preparing proposals and ensuring outstanding service delivery to prospective and existing clients. This role contributes directly to business growth by enhancing client engagement, ensuring accurate documentation and facilitating smooth transitions from enquiry to onboarding.

Key Responsibilities

Lead Generation & Qualification

• Support outbound and inbound lead generation activities through calls, email campaigns, CRM updates and follow-ups.
• Qualify prospects based on needs in property management, facilities management and consulting services.

Client Engagement

• Respond promptly to enquiries via phone, email and social channels, providing accurate information about Palladium Alpha’s offerings.
• Schedule meetings and site visits with prospective clients for senior sales representatives.

Proposal & Documentation Support

• Prepare tailored proposals, presentations and service outlines aligned with client needs.
• Maintain accurate and up-to-date CRM records and sales documentation.

Sales Support & Coordination

• Assist with customer onboarding documentation and service confirmations.
• Coordinate with internal teams (operations, finance, consulting) to support service fulfilment.
• Support attendance at networking events, exhibitions and industry engagements.

Reporting & Market Insight

• Compile weekly sales activity reports including lead status, pipeline opportunities and follow-up actions.
• Provide market insight on competitor services, pricing trends, and client feedback to inform strategy.

Brand Representation

• Represent Palladium Alpha with professionalism, reflecting core company values of integrity, transparency, and quality-first service. Palladium Alpha Property Management

Key Performance Indicators (KPIs)

1. Lead Generation & Pipeline Development

• Number of qualified leads generated per month (target depends on market and sales strategy).
• Percentage increase in sales pipeline month on month.

2. Conversion & Engagement

• Conversion rate from enquiry to qualified meeting (weekly/monthly).
• Number of client meetings scheduled for senior sales staff.

3. Response & Follow-Up Quality

• Average response time to new enquiries (target: within 24 hours).
• Number of follow-ups completed per active lead per week.

4. Documentation & CRM Accuracy

• Timely and accurate CRM updates (100% completion by end of day).
• Error-free proposals and client documentation (quality measure).

5. Support Effectiveness

• Feedback from senior sales staff on support quality and timeliness.
• Contribution to successful onboarding of new clients (measured through onboarding milestones).

6. Reporting & Insight Contribution

• Accuracy and completeness of weekly sales activity report (measured by consistency and senior management review).
• Useful market intelligence provided (tracked by inclusion in strategy meetings).

7. Professional Representation

• Client satisfaction feedback from initial interactions (survey score or qualitative review).
• Team feedback on collaboration and internal communication.

Ideal Candidate Profile

Qualifications & Skills

• Minimum high school diploma; bachelor’s degree in business, marketing, real estate or related field preferred.
• Excellent communication skills in English, both written and verbal.
• Strong organisational skills and attention to detail.
• Proficiency with CRM tools, Microsoft Office and email management.
• Customer-centric attitude with professional presentation.

Attributes

• Eager to learn about property and facilities management markets.
• Self-motivated with ability to multitask.
• Strong team player with a proactive approach to problem solving.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Experience:

• Property Management sales: 2 years (Required)

Location:

• Dubai (Required)