Sales Assistant (Work in Dubai)

Job Summary

The Sales Assistant supports the centre’s sales operations by assisting in student enrolments, handling customer enquiries, and providing administrative and operational support to ensure a smooth customer journey. This role works closely with the Enrolment Sales Manager and Centre Leadership to meet sales targets and deliver excellent customer experience.

Key Responsibilities

Sales & Customer Enrolment

• Assist in conducting sales consultations with walk-ins, leads, and trial lesson attendees.
• Support the full enrolment journey: scheduling trials, following up with leads, and closing enrolments.
• Maintain high conversion rates through effective communication and needs-based selling.
• Present and explain programme options, fees, and promotions clearly to parents and students.
• Help manage sales reports, daily leads tracking, and CRM updates.

Customer Service & Relationship Management

• Provide prompt and professional responses to customer enquiries via phone, WhatsApp, email, and walk-ins.
• Deliver excellent service during trials, enrolments, and post-enrolment support.
• Assist in centre operations by ensuring a clean, organised, and welcoming environment for students and parents.
• Address customer concerns and escalate complex issues to the Centre Manager/Enrolment Sales Manager.

Administrative & Operational Support

• Assist with class scheduling, teacher coordination, and attendance updates.
• Support centre events such as recitals, open houses, and marketing activities.
• Ensure accurate documentation of contracts, payments, and student records.
• Handle basic cashiering tasks (fees collection, issuing receipts, updating payment records).

Requirements

• Preferably 3-5 years of experience in sales, customer service, or front-desk roles (retail, hospitality, or education industry is an advantage).
• Strong communication and interpersonal skills.
• Sales-driven, confident, and comfortable speaking with parents and children.
• Proactive, organised, and able to multitask.
• Willing to work retail hours, including weekends and public holidays.
• Basic computer skills (Microsoft Office / CRM systems).