Sales Associate

Responsible for providing excellent customer service, preparing products, restocking inventory, accepting payments, making change, and performing general cleaning duties in the retail store. Will receive training in customer service techniques, sales suggestions, cleaning/health standards, and general retail store procedures.

ESSENTIAL FUNCTIONS

1. Provide integrity, honesty and knowledge that promotes the culture, values and purpose of Kilwins Brand.

2. Engage and connect with every customer by providing excellent customer service and brand knowledge.

3. Answer customer questions and makes sales suggestions.

4. Answer the phone and take phone orders.

5. Be able to provide knowledge of Kilwins history and products.

6. Perform general cleaning duties.

7. Follow proper opening and closing procedures.

8. Effectively operate point of sale system (cash register).

9. Merchandise and maintain displays according to Kilwins Brand Standards.

10. Prepares/makes waffle cones.

11. Create and serve quality chocolates, fudge, and ice cream for others to enjoy.

12. You love interacting with customers.

13. You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.

14. You have a positive can-do attitude, facing all situations in the store

15. You like to work independently as well as in a team

16. You have excellent written and verbal communication in English (another language is a plus)

17. You have an exceptional awareness of quality and hygiene

18. You love chocolate and are passionate about fine food

KNOWLEDGE, SKILLS, AND ABILITIES

1. Ability to operate transactions in an accurate manner.

2. Ability to communicate effectively and work well with others.

3. Must be customer service oriented with outstanding personality and manners.

4. Ability to follow directions/instructions.

EDUCATION AND EXPERIENCE

1. Previous sales experience is helpful, but not necessary.

PHYSICAL REQUIRMENTS/WORK ENVIRONMENT

1. Must be able to lift 40 pounds.

2. Must be able to stand for long periods of time.

OTHER DUTIES

Please note this job description is not intended to cover a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Individuals may perform other duties as assigned including working in other areas to cover absences or to equalize peak work periods or otherwise balance the workload.

Job Types: Full-time, Part-time

Pay: $17.95 per hour

Expected hours: 20.0 – 35.0 per week

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Must be able to work at least two days of the weekend (Friday, Saturday or Sunday), are you available to work at least two of those days?

Experience:

• Retail Sales: 2 years (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Ability to Commute:

• Washington, DC 20024 (Preferred)

Work Location: In person