Daily responsibilities include, but are not limited to:
- Answering phone calls.
- Setting and checking members and guests in and out for appointments.
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Greeting members and guests upon arrival.
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Promoting the Wellness Program.
- Re-engaging inactive members.
- Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
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Accepting constructive criticism in a positive manner and using it as a learning tool.
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Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
- Staying updated on retail products and promotions.
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Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
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Updating past due accounts through outreach calls to suspended members.
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Maintaining cleanliness of the clinic and upholding a high standard of health and safety.
Education, Skills and Training:
- Have a high school diploma or equivalent (GED).
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Possess basic math and cash handling experience.
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Have strong phone and computer skills.
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Have previous customer service experience (preferred).
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Be able to prioritize and perform multiple tasks.
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Work cohesively with others in a fun and fast-paced environment.
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Possess general knowledge of massage and esthetic services and modalities.
Communications and Personal Interactions:
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Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
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Maintain client confidentiality.
Massage Envy is the leader in accessible massage and skin care. You'll join a team that's passionate about helping people feel their best through total body care. You have a meaningful role to play in that mission!
Pay: Starting at $17.75 / hour
Pay:
Benefits:
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Flexible schedule
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Paid training
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401(k)
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Employee discount
Job Type: parttime
Schedule:
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Weekend availability
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Day shift
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Night shift
Education: High school degree
Work location: On-site