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Sales Associate, Abu Dhabi

Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,400 different calibres and the award of more than 430 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

Commercial Target

ACHIEVING SUSTAINABLE BUSINESS AMBITIONS:

Achieve and exceed individual and boutique sales targets
Understand the boutique KPIs and follow related action plans defined by Boutique Management

Operational Excellence

Maintain a clean, organized, and visually appealing boutique environment, adhering to brand standards
Confidently handle sales transactions, including processing payments, handling returns
Participate in inventory management, including receiving, stocking, and securing products and accessories
Build operational knowledge on all digital tools
Adhere to our Maison commercial policy and rules
Adhere to security protocols and loss prevention measures to safeguard the boutique's assets
Assist with visual merchandising and product displays

CULTIVATE LASTING CLIENT RELATIONSHIPS

Proactively engage with clients entering the boutique, providing a warm and welcoming atmosphere
Identify client needs and preferences through active listening and thoughtful questioning
Develop and maintain strong, lasting relationships with clients through personalized communication and follow-up
Actively seek opportunities to expand our client network through referrals and targeted outreach
Maintain client database and proactively manage client relationships to drive repeat business
Invite clients to private events and previews
Provide exceptional after-sales service, including handling repairs, adjustments, and strap changes
Address client inquiries and resolve issues promptly and professionally
Facilitate communication between clients and Maison service centers
Go the extra mile to ensure client satisfaction and build brand loyalty

TRANSMIT YOUR PASSION

Provide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications
Present and demonstrate timepieces with passion and expertise, highlighting their unique features, craftsmanship, and heritage
Stay up to date on industry trends, competitor activities, and new product launches
Represent the Maison with sophistication at exclusive events
Work collaboratively with colleagues to achieve boutique goals and create a positive team environment
Share knowledge and best practices with team members
Support and assist colleagues as needed
Actively participate in team meetings and training sessions

WHAT ARE YOUR DRIVERS?

Passionate about luxury watchmaking
Dedicated to providing exceptional client experiences
Highly motivated and results-oriented
Representative of Maison refined codes
Excellent communication and interpersonal skills
Positive attitude and a strong work ethic
Self-confident, self-aware and trustworthy
Committed to exceed client expectations

WHAT DO YOU BRING TO THE TEAM?

Proven experience in luxury retail sales, preferably in the watchmaking or jewellery industry
Demonstrated ability to cultivate and expand a network of high-net-worth individuals
Excellent communication, interpersonal, and presentation skills
Ability to work independently and as part of a team
Fluency in English. Other language is a plus

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