Sales Associate - Cole Hardware (North Beach)

SALES ASSOCIATE:

As a Sales Associate at Cole Hardware, you’ll do more than just work a register — you'll become a trusted resource for our customers. Whether helping someone find the perfect kitchen tool, stocking shelves with care, or making the store look fantastic, your goal is to create Positive Dinnertime Conversations—our way of saying we care deeply about people, products, and community.

POSITION OVERVIEW:

Are you an expert on all things plumbing and electrical? Do you have a passion for power tools, or a fascination with fasteners? Maybe you have a background in construction, or you're an avid DIY-er. If you possess extensive knowledge of hardware-related products, AND a willingness to learn, we invite you to join our team!

The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, demonstrate product knowledge, generate sales, merchandise products, and support the store management team. At Cole Hardware, we strive to create Positive Dinnertime Conversations with every interaction. We're looking for folks who always operate professionally, with enthusiasm & a smile and goodwill towards our customers and your coworkers.

Responsibilities:

• Ensure all customers receive outstanding service.
• Generate sales by answering questions, sharing product knowledge and advising on projects
• Stock shelves and merchandise incoming product when shipments are received
• Operate point of sales systems to complete transactions and special orders
• Maintain a well-stocked, well-organized department and back-stock area
• Uphold merchandising, inventory, and store cleanliness standards and procedures
• Provide in store services such as: key duplication, knife sharpening, wood & glass cutting, etc
• Execute the day-to-day goals and priorities assigned by store management
• Be responsive to safety issues & be conscious of shoplifting activity
• Other duties may be assigned as needed

Wage Range: $19.25 - $20 per hour

Requirements/Qualifications:

Exceptional customer service skills

Retail or hardware product and project knowledge and experience a plus

Evening and weekend availability

Education/Training:
High School or GED equivalent.

Physical Demands:
Standing, walking, lifting (up to 40lbs), and climbing (ladders, stairs, etc.).

About our Company:
We are a VERY local, family-owned business serving the San Francisco Bay Area since 1920. Cole Hardware is especially known for our outstanding customer service, our commitment to the communities we operate within, and our leadership in social and environmental efforts. Working at Cole Hardware immerses you in a unique family culture. Diversity, independence, and teamwork are essential to us. Both your smarts and your smile are critical to your success in our community-oriented, employee-centric culture. At Cole Hardware, you are given the freedom to “own” your job, as you work hard to please our customers. In fact, our internal mission statement guides our every action: “Do whatever it takes to create positive dinnertime conversation.” And to our customers, we present our external mission statement: “Our commitment to you: Your satisfaction guaranteed. Period.” Combined, these make Cole Hardware a great place to both shop and work. If you are passionate about your career and about contributing to a company you can believe in, consider joining our team.

Why Cole Hardware:
Cole Hardware offers the strongest benefits and compensation packages for our industry: Medical, Dental, 401K Retirement, Commuter Benefits, Employee discounts, Vacation, and much more; in addition, we offer great opportunities for growth.

Cole Hardware is an equal opportunity employer and is committed to making employment decisions on the basis of merit. We want to have the best available person in every job. Company policy prohibits unlawful discrimination based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, or sexual orientation, including all classes protected by federal, state, or local laws. All such discrimination is unlawful and will not be tolerated. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.