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Sales & E-commerce Conversion Specialist (Arabic/English)
Dubai, United Arab Emirates
The Role
We are seeking a highly driven and bilingual Sales & E-commerce Conversion Specialist to be the front-facing communication expert for our digital channels. Your primary mission will be to engage, educate, and convert website + Onsite visitors and social media users into paying customers. This role requires fluency in both Arabic and English. Key Responsibilities: Customer Engagement & Conversion (Core Focus) - Front-Line Communication: Proactively engage with potential customers across the company website (via chat/messaging), social media platforms, and direct messaging channels. - Product Expertise: Become an expert on our product offerings, materials, and unique value proposition to effectively guide customers through their purchasing journey. - Visitor-to-Customer Conversion: Analyze customer needs, address inquiries, overcome objections, and drive sales by converting initial interest and inquiries into completed purchases. E-commerce Operations & Support: - Listing Management: Assist in maintaining accurate and engaging product listings, ensuring all material specifications and features are clearly communicated on the e-commerce platform. - Order Coordination: Ensure smooth processing and tracking of online orders, from placement to dispatch, coordinating with logistics and inventory teams. Language & Communication: - Conduct all communication, both written and verbal, with professional fluency in Arabic and English. - Develop and maintain a library of standard responses and product information in both languages to ensure consistent, high-quality service.
Requirements
AQC FITOUT, established in Dubai in 2017, is a prominent interior contractor with a track record of over 58 successful projects across various industries. We specialize in delivering turnkey interior fit-out solutions. We offer designing, execution, and renovation services for diverse spaces such as commercial, residential, and hospitality sectors and provide core & shell services for offices, F&B outlets, gyms, shops, and warehouses. We also provide interior renovation works for residential buildings, hotels, and private villas.
We are seeking a highly driven and bilingual Sales & E-commerce Conversion Specialist to be the front-facing communication expert for our digital channels. Your primary mission will be to engage, educate, and convert website + Onsite visitors and social media users into paying customers. This role requires fluency in both Arabic and English. Key Responsibilities: Customer Engagement & Conversion (Core Focus) - Front-Line Communication: Proactively engage with potential customers across the company website (via chat/messaging), social media platforms, and direct messaging channels. - Product Expertise: Become an expert on our product offerings, materials, and unique value proposition to effectively guide customers through their purchasing journey. - Visitor-to-Customer Conversion: Analyze customer needs, address inquiries, overcome objections, and drive sales by converting initial interest and inquiries into completed purchases. E-commerce Operations & Support: - Listing Management: Assist in maintaining accurate and engaging product listings, ensuring all material specifications and features are clearly communicated on the e-commerce platform. - Order Coordination: Ensure smooth processing and tracking of online orders, from placement to dispatch, coordinating with logistics and inventory teams. Language & Communication: - Conduct all communication, both written and verbal, with professional fluency in Arabic and English. - Develop and maintain a library of standard responses and product information in both languages to ensure consistent, high-quality service.
Requirements
- Fluent in Arabic and English (reading, writing, and speaking is mandatory). - Proven experience in a customer-facing sales role, preferably within an e-commerce or showroom. - Demonstrable experience using Live Chat tools on a website and managing direct communication on platforms like Instagram, Facebook, or WhatsApp Business. - Strong persuasive communication and negotiation skills focused on closing sales. - Exceptional attention to detail and strong organizational skills. - Familiarity with Shopify Platform
AQC FITOUT, established in Dubai in 2017, is a prominent interior contractor with a track record of over 58 successful projects across various industries. We specialize in delivering turnkey interior fit-out solutions. We offer designing, execution, and renovation services for diverse spaces such as commercial, residential, and hospitality sectors and provide core & shell services for offices, F&B outlets, gyms, shops, and warehouses. We also provide interior renovation works for residential buildings, hotels, and private villas.
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