Sales - Interior Design

POSITION SUMMARY

This position is the primary point of contact for customers shopping for high-quality, custom, and designer furniture. This is a consultative sales role focused on discovery, product guidance, order accuracy, and closing. Success requires strong product knowledge, disciplined follow-through, and a customer experience that earns repeat and referral business.

CORE RESPONSIBILITIES

Meet with showroom customers to understand their lifestyle, room dimensions, style preferences, budget, and timeline, then translate that into a clear furnishing plan.

Create design-forward solutions including layouts, finish and fabric coordination, and complete-room packages (furniture, rugs, lighting, art, accessories) that increase average ticket and reduce returns.

Sell consultatively by presenting curated good-better-best options, explaining construction and materials, guiding custom orders, and confidently closing while protecting gross margin.

Deliver a high-touch experience from first visit through post-delivery.

• Prepare accurate quotes, orders, and paperwork; confirm specifications, dimensions, and special instructions
• Follow up on leads, quotes, and open orders to close sales
• Maintain showroom standards (merchandising, tag accuracy, cleanliness) and support floor moves as directed

Customer Experience Standards

• Own the relationship from greeting to delivery confirmation and post-delivery check-in when needed
• Set clear expectations on lead times, delivery windows, and special-order terms

Required Qualifications

• 3+ years of consultative retail sales experience (furniture, design, decorating, or other descriptive based selling
• Strong communication, listening, and closing skills; comfortable asking for the sale
• Ability to learn product specifications, dimensions, fabrics, finishes, and vendor programs quickly
• High attention to detail and order accuracy; comfortable with paperwork and systems
• Comfortable standing/walking for extended periods and assisting with light merchandising tasks

Preferred Qualifications

• Furniture, interior design, or home furnishings experience
• Experience with CRM/point-of-sale systems and basic Excel/Google Sheets

Performance Measures (What does good look like)

• Sales volume, margin performance, and close rate against targets
• Order accuracy and reduction in rework (correct specs, fewer post-sale changes)
• Follow-up discipline (lead response time, quote conversion, appointment set rate)
• Customer satisfaction and repeat/referral contribution

Compensation

Compensation includes a base draw/salary (as applicable) plus commission and incentive opportunities based on performance and margin. There is a base salary and competitive commission tied to pricing/cost factor, as well as monthly volume and ranking bonuses.

Schedule and Work Requirements

• Weekend availability is required; typical schedules include evenings and holidays based on store needs
• Professional appearance and punctuality are required
• Ability to lift up to 25 lbs occasionally and assist with light floor moves as directed

Working Conditions

• Frequent phone and computer work; sustained attention to detail
• Occasional light physical activity (walking showroom/warehouse, handling small parts)
• May require occasional travel between store locations and Bedford warehouse

Compensation and Benefits

• Hourly pay or salary commensurate with experience
• Health, dental, vision (for eligible full-time employees)
• Retirement plan (for eligible employees)
• Paid time off and holidays (per policy)
• Employee discounts on furnishings

Fish Furniture Values

• Treat every customer with respect and urgency
• Be accurate, honest, and direct. Do not overpromise
• Protect the brand: clean showroom, clean paperwork, clean handoffs

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person