- Responsible for the effective management of the Company portfolio, maximizing the sales (customer share and market share) & presence of the Giza Systems portfolio across Egypt Gov sector.
- Building strong relationship with different customer stakeholders on all levels.
- Develop overall Sales & Marketing strategy for the industry & ensure the development of supporting strategies by the Company.
- Develop the annual business plan budget and targets for the industry.
- Ensure feed in to annual country plans where accounts cross into multiple countries.
- Identify new potential opportunities for existing products in the industry.
- Ensure the implementation & development of strong account management in the different accounts.
- Develops and trains account team to ensure their up-to-date with account management concepts.
- Ensure the ongoing maintenance & development of Industry knowledge by supporting & contributing to virtual industry Special Interest Groups (SIGs).
- Ensure appropriate marketing & pricing strategies are developed by account.
- Coordinate with different teams- awareness programs to ensure that the technical knowledge is maintained and the account managers are aware of any new offerings.
- Provide effective team management – managing performance, providing motivational leadership, communication & feedback.
- Provide feedback to project teams working in the Account.
- Maximize penetration of portfolio in the different accounts in the industry.
- Looks for opportunities to cross-sell and introduce new Solutions for Projects.
- Proactively ensure that strong credible clients’ relationships are developed and maintained.
- Ensure and build customer satisfaction - ultimate escalation point for any Account customer complaints issues.
- Monitoring Project status, Monitoring change requests, Monitoring & supporting bids.
- Monitor overall competitive situation, opportunities and threats in the industry.
- Develop with the Commercial Director and account managers appropriate account marketing plans (e.g. events, local presentations, etc.)
- Capture knowledge on account (from project teams and other sources)
- Current business partners.
- Clients processes & timetables.
- Client strategy, business directions, and markets.
Maximize and monitor overall industry sales forecasts against budgets, success of bids, customer satisfaction etc.Egy
Excellent team leading skills.
Excellent sales and marketing skills.
Excellent communication, interpersonal and negotiation skills.
Excellent problem-solving skills.
Excellent presentation skills.
Excellent command of English.