Sales Manager

The Sales Manager position is hourly pay plus a full incentive program.

The Sales Manager at Burke Mountain Resort is responsible for driving revenue growth across all resort business lines, including lodging, events, lift operations, rentals, lessons, and group activities, within assigned market segments. This role collaborates closely with all resort departments to deliver a seamless, best in- -class guest experience.

Sales Manager Duties & Responsibilities:

• Manage the group guest experience from contract execution through departure to drive repeat business.
• Maximize revenue by promoting resort amenities, services, and upgrades.
• Respond promptly to all inquiries following communication standards and document activity in STS and CRM platforms.
• Devote the majority of time to client contact during peak selling periods.
• Prepare timely, customized proposals and quotes aligned with client needs.
• Generate new business through referrals, outbound prospecting, trade shows, and lead sources.
• Understand and actively pursue revenue goals, developing strategies to exceed targets.
• Conduct site inspections, client meetings, and property introductions to resort and partners.
• Facilitate post event reviews with clients and internal stakeholders.
• Build strong, longterm client relationships to encourage repeat and referral business.
• Collaborate with thirdparty planners and agencies and coordinate FAM trips to secure new business.
• Maintain indepth knowledge of resort facilities, event spaces, and amenities.
• Attend required meetings to review pipeline, definite business, and sales performance.
• Adhere to all sales and resort standard operating procedures.
• Perform other duties as assigned.

QUALIFICATIONS:

• High School Graduate or GED.
• At least one year of guestfacing hospitality experience, preferably in hospitality sales or event operations.
• Proficiency in English verbal and written, moderate ability to speak and write French would be helpful.
• Must hold a valid State of Vermont Driver's License; CHSP or CMP is highly desired.

SUPERVISORY RESPONSIBILITIES:

This position does not have direct supervisory responsibility. However, the role plays a key supportive part in the success of all events by collaborating with operational departments and providing insight and guidance on client expectations to help ensure the best possible outcomes.

PHYSICAL DEMANDS:

The physical demands outlined are representative of those required to perform the essential functions of this role, with reasonable accommodations available. The position requires frequent standing, walking, sitting, and reaching; occasional bending, climbing, kneeling, or balancing; and regular lifting of up to 10 pounds, with occasional lifting of up to 50 pounds. The role also requires close vision, distance vision, and depth perception.

Resort Conditions:

This position operates in a winter resort environment with varied indoor and outdoor work locations, including multilevel buildings and steep stairways. Some areas are semi-remote and accessible only by chairlift, skis, or snowboarding. Walking surfaces may be frozen, sloped, or slippery; appropriate footwear is required at all times. Work schedules vary and typically include weekends and holidays.

About Burke Mountain Resort

We depend on our employees to create great experiences for our guests. That’s why we work to create an environment that is focused on integrity, excellence, and exceptional service. We are growing and offer exceptional opportunities for skilled employees who are dedicated to the best service and teamwork.