Sales Manager - Retail Flooring

Position Summary

The Sales Manager leads and develops our retail flooring sales team, ensuring an exceptional customer experience from first showroom visit through completed installation. This role is responsible for driving revenue growth, managing day-to-day sales operations, overseeing showroom hosts, and serving as the primary liaison between the sales team and the Production Manager to ensure seamless project execution. The ideal candidate brings deep product knowledge, proven leadership, and a hands-on approach to customer relationships and job management.

Key Responsibilities

Sales Leadership & Team Management

Recruit, coach, and develop the flooring sales team to consistently meet and exceed individual and team revenue goals.

Set clear performance expectations and conduct regular one-on-ones, pipeline reviews, and performance evaluations.

Foster a culture of accountability, customer-first service, and continuous product learning.

Oversee and guide showroom hosts, ensuring the showroom is organized, welcoming, and merchandised to brand standards.

Customer Engagement & Project Management

Personally manage a select portfolio of key and complex accounts, providing consultation from design through installation.

Conduct in-home or on-site measurements and assessments to accurately scope projects.

Prepare detailed, accurate proposals and quotes using current pricing, labor rates, and material costs.

Follow up on open proposals, handle objections, and close sales with a high conversion rate.

Oversee the full lifecycle of sales installations — coordinating scheduling, confirming material delivery, and conducting quality checks.

Production Liaison

Serve as the primary communication bridge between the sales team and the Production Manager to ensure jobs are scheduled, staffed, and completed on time.

Proactively communicate job scope changes, special materials, or customer preferences to the production team.

Participate in regular production planning meetings and escalate any installation issues that affect customer satisfaction.

Showroom & Operations

Maintain a showroom environment that reflects current product trends, is well-stocked with samples, and presents the brand professionally.

Collaborate with marketing and management on promotions, seasonal campaigns, and vendor events.

Monitor sales metrics, pipeline health, and individual rep performance using the company CRM and reporting tools.

Assist in setting pricing strategies, reviewing margins, and evaluating vendor product lines.

Qualifications & Requirements

Required:

Minimum 10 years of flooring sales experience in a retail or showroom environment.

Minimum 3 years in a flooring sales management or lead role.

Demonstrated proficiency in measuring jobs (residential and/or commercial) and performing material take-offs.

Experience writing proposals, quotes, and contracts, with strong attention to detail and accuracy.

Hands-on experience overseeing flooring installations — coordinating installers, confirming scope, and managing customer expectations.

Strong knowledge of flooring product categories: hardwood, LVP/LVT, carpet, tile, and specialty products.

Excellent communication, negotiation, and closing skills.

Proficiency with CRM software, Microsoft Office/Google Workspace, and basic estimating tools.

Valid California driver's license and reliable transportation.

Preferred

Experience with flooring-specific software (Measure Squared, QFloors, RFMS, or similar).

Established relationships with vendors, suppliers, or design professionals in the Southern California market.

Bilingual (English/Spanish) a plus.

Compensation & Benefits

Based on experience, and ability to increase sales revenues, total salary plus bonus and commissions may range between $85,000 and $145,000 in total compensation. We offer a competitive package structured as follows:

Component Details

Base Salary $65,000 – $90,000 annually

Commission Negotiable based on parameters set

Team Performance Bonus Quarterly bonus tied to team revenue goals and GM targets

Total Estimated OTE $85,000 – $145,000+ annually for a high performer

Health Benefits Medical, dental, and vision insurance (50% co-pay)

Paid Time Off Sick pay, plus paid holidays (per California law)

Vehicle / Mileage Mileage reimbursement for job site visits

Cell Phone Allowance Monthly

401(k) / Retirement 401(k) plan with employer match

Work Environment & Schedule

Full-time, in-person position based at our showroom. Occasional remote coordination may be required for job site visits.

Monday - Friday schedule 8:00 to 5:00, but some flexibility required for occasional Saturdays.

Regular local travel to customer homes, job sites, and vendor locations.

Ability to lift up to 30 lbs. and handle flooring samples and material displays.

How to Apply

Qualified candidates should submit a resume and cover letter outlining their flooring industry experience, sales management background, and examples of installation oversight. References from previous flooring employers are strongly encouraged.

Pay: $65,000.00 - $145,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• How many years of Flooring Store sales management do you have?

Experience:

• flooring sales: 10 years (Required)

Work Location: In person