Sales & Marketing - Reservations Specialist

MUST LOVE DOGS! If you light up around dogs, love helping people, and know how to turn a phone call into a relationship - we want to meet you!

Company Overview
Peace Love Dogs is a luxury dog resort offering boarding, training, daycare and grooming. We have been in the Spring Branch/Memorial area for 15 years and have a loyal client base. We pride ourselves on our passionate team culture and commitment to providing an outstanding experience to our clients and their dogs!

We are growing and looking for a Reservations Specialist who can be the warm, professional voice of our business, building trust with pet parents, supporting our loyal clients, and helping our team grow the business one great conversation at a time!

A Day in the Life of a Reservation Specialist

• Be the voice of our brand on phone, email, and in person — the first impression for prospective clients and a trusted touchpoint for our loyal one.
• Take inbound calls, return voicemails, and respond to email inquiries the same business day
• Build the value of our services through warm, scripted-but-natural conversations — listening for what each pet parent really needs before recommending a fit
• Process new reservations from start to finish
• Cross-sell and upsell across boarding, daycare, training, and grooming when it genuinely benefits the pet
• Follow up with clients we haven't seen in a while and stay current on confirmation calls
• Maintain a daily sales tracker and consistently meet or exceed service sales goals.
• Provide back-up support to the Client Services team at the front desk

What makes someone successful in this role

• Genuine warmth on the phone. People can hear a smile. They can also hear when it's not there
• Sales instinct that's grounded in empathy. You can hear what a nervous first-time client really needs and guide them toward the right service
• Tenacity for achieving goals and ability to convert leads to sales
• Attention to detail
• Composure under pressure or adversity
• Positive, can-do personality
• Desire and success with promoting services in the best interests of the client
• Commitment to learning new concepts and open to coaching for improving performance and setting you, the clients and the business up for success
• Can thrive in a fast-paced environment

What You Bring

• At least 1 year of customer service, sales, hospitality, or call-center experience
• High school diploma or equivalent; related business courses helpful but not required
• Solid computer experience in various platforms, and with updating systems while on the phone
• Excellent spoken and written communication — clear, professional, and warm
• Dependable, organized, self-motivated, and results driven.
• Comfortable around dogs of all kinds

What We Offer

• Competitive base + monthly incentive potential
• A Performance Coach to support your success!
• Fun, supportive work culture
• Career growth path
• Sales and service training
• Employee discounts
• Paid time off and holidays
• Health insurance subsidy

Ready to Join Our Team?

If you are looking for a meaningful career that will allow you to use your professional skills and vibrant personality, while learning new concepts and strategies for success, please submit an updated resume and answer these questions in the application process:

• What three qualities do you rely on most when communicating with customers?
• How has your previous experience prepared you for this role?

We review and will reply to each completed application received!

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• • What three qualities do you rely on most when communicating with customers?
• • How has your previous experience prepared you for this role?

Work Location: In person