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Sales Operations Administrator

Chattanooga, United States

Sales Operations Administrator

About Transport Enterprise Leasing (TEL):
Step into a career with purpose at Transport Enterprise Leasing LLC (TEL) - a fast-growing, values-driven company with over 20 years of success serving the transportation industry. Headquartered in the scenic Lookout Valley of Chattanooga, TN, and with a state-of-the-art reconditioning center in Greenfield, IN, TEL is more than just an equipment leasing company—we’re a trusted partner to transportation professionals across the country.

At TEL, we live by the golden rule: treating others the way we want to be treated. That principle guides our faith-based culture and commitment to world-class customer service. We proudly support both Private Fleets and For-Hire Carriers with top-tier equipment and personalized service that sets us apart.

Join a team that’s passionate, innovative, and growing fast. Explore our journey at www.tel360.com and discover how you can be part of something bigger.

About the Role:

Join us as a Sales Operations Administrator where you’ll play a key role in supporting our team and driving operational excellence. This position is ideal for someone who thrives in a fast-paced environment, values collaboration, and is eager to grow professionally. The Sales Operations Administrator is the first point of contact for potential leads and customers, delivering white-glove service that reflects TEL’s commitment to excellence. This role ensures high-touch experience across departments by managing inbound inquiries, qualifying leads, and supporting revenue initiatives. Success in this position requires strong communication skills, keen attention to detail, and a proactive, service-oriented approach to problem-solving.

What You’ll Do:

Serve as the primary contact for incoming calls via the main telephone line (ext. 3910)
Professionally route calls to the appropriate team members or departments
Accurately label and log incoming calls for reporting and analytics
Identify and qualify potential leads from inbound calls and social media interactions
Engage with prospective customers through company social media platforms
Enter and maintain lead information in Salesforce with a high level of accuracy
Collaborate with the marketing team to support lead generation initiatives
Perform additional administrative and operational tasks as needed
Continuously learn, share, and implement improvements in all processes and responsibilities as needed to enhance the effectiveness of providing world-class service and support.

Ideal Candidate Profile:

The ideal candidate for the Sales Operations Administrator role is a proactive and detail-oriented professional with exceptional communication skills and a strong commitment to delivering white-glove service. They thrive in fast-paced environments, demonstrate sound judgment in lead qualification and call routing, and are adept at using platforms like Salesforce and social media to support revenue initiatives. With a collaborative mindset and a passion for continuous improvement, they ensure seamless cross-departmental service and uphold TEL’s standards of operational excellence.

Qualifications:

Skilled in managing multi-line systems and routing calls efficiently with professional etiquette.
Committed to delivering white-glove service and creating positive experiences for internal and external stakeholders.
Strong judgment in identifying and directing potential customers to the appropriate departments
Proficient in Salesforce or similar platforms for accurate lead tracking and management.
Familiar with major platforms and best practices for professional, courteous interaction.
Clear, professional communication across phone, email, and social media channels.
Capable of handling multiple inquiries and tasks simultaneously with precision.
Works effectively across departments to support shared goals and ensure seamless service delivery.
Maintains high standards for data entry and information management.
Proactively identifies challenges and implements effective solutions.
Thrives in dynamic environments and adjusts quickly to changing priorities and tools.
Comfortable in using office productivity tools such as Microsoft Office Suite and Google Workspace.
Ability to respond to customer needs with empathy, professionalism, and discretion

Education and Experience:

High School diploma or equivalent, required.
Bachelor’s degree in business or related field, preferred
1+ years of leasing, customer service, or transportation industry experience, preferred.
Experience working in CRM systems such as Salesforce, preferred.

Benefits:

100% employer paid medical (single and family coverage) premiums through BlueCross BlueShield of TN.
Vision and Dental coverage available
HSA with $800 annual employer contribution
Voluntary Life, Short- and Long-Term Disability
8-week paid family leave
Paid time off
11 Holidays (including birthday and floating holiday)
Paid day off on Veterans Day for Veterans
401(k) with up to 4% employer match
Profit Sharing (some exclusions apply)
Retirement Pay Program
Years of Service Cash Incentive
Smart Dollar financial wellness program
Education Reimbursement Program

Equal Opportunity Employer Statement:

Transport Enterprise Leasing is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic as defined by applicable laws. We also proudly support and encourage applications from veterans.

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