Sales Operations & Business Systems Analyst

Berjé Inc. is a family-owned business that has been in operation for over seven decades across three generations. The company was originally founded with a creative approach to creating value from byproducts and aromatic raw materials set the stage for Berjé to become a leading supplier within the flavor and fragrance industry. We are committed to being a trusted partner, reliable innovator, and informed resource, to our clients, customers, and employees. We provide quality ingredients with an emphasis on sustainability, ethics as well as safety and compliance. Our investment in training and development is our commitment, by allowing our team to build their future along with ours, creating an impactful career unique to you. We promise to deliver superior service and products that live up to our values of integrity, accountability, leadership, legacy, diversity, and passion every single day and are looking for team members to assist us in our promises of leadership withing our community as well as globally.

The Sales Operations & Business Systems Analyst is responsible for managing and optimizing the CRM system, supporting the sales team with accurate data and insights, and ensuring seamless integration across ERP, Database and Manufacturing platforms. This role is key to enabling data-driven decision-making and enhancing customer experience across our global sales channels.

Key Responsibilities:

• Administer, maintain, and optimize CRM and NetSuite ERP systems to support sales and operational processes.
• Serve as the internal subject matter expert for CRM, NetSuite, and reporting tools.
• Develop and maintain Power BI dashboards and reports to provide actionable sales and business insights.
• Produce and manage daily and ad hoc reports to deliver actionable insights for Sales, Operations, and other business functions.
• Monitor and maintain data quality across CRM and ERP systems, including audits and data cleansing.
• Support sales forecasting, pipeline analysis, and performance reporting.
• Collaborate cross-functionally with Sales, Marketing, Customer Care, R&D, Finance, and Supply Chain teams.
• Assist in the development and rollout of sales processes, SOPs, and system enhancements.
• Support campaign tracking and performance measurement in coordination with Marketing.
• Ensure alignment and integration between CRM, NetSuite, and other business systems.
• Identify opportunities for process improvement, automation, and system optimization.
• Support the company in achieving sales performance and operational efficiency goals.
• Perform all other duties and tasks as assigned.

Education & Experience:

• 3+5 years’ experience in CRM administration or sales operations, in a manufacturing or B2B setting - College degree a plus, but experience is a must.
• Strong proficiency with CRM platforms (Salesforce, HubSpot, or equivalent)
• Experience with NetSuite ERP, PowerBI a plus
• Advanced skills in data visualization and reporting utilizing databases (SQL, PowerBI, etc.)
• Strong analytical and problem-solving skills
• Excellent organizational and project management abilities
• Strong communication and interpersonal skills to work across departments.
• Familiarity with the flavor, fragrance, or chemical manufacturing industry is a plus.

• Database experience a must (SQL, Tableau etc) PowerBI a ++

Skills and/or Physical Requirements

• Strong interpersonal skills and ability to communicate using both written and verbal communication with diverse work groups, including customers and internal Berje employees.
• Team oriented, yet able to work independently.
• Positive and professional manner, strong focus on detail, accuracy and accountability.
• High degree of organization, prioritization, problem solving and initiative.
• Capable of meeting deadlines and adapting to rapidly shifting priorities.

• Contributes to Key Account, Sales, and Customer Care success with initiative and idea generation.
• Work with Key Sales Account Managers to execute directions of established processes and procedures.
• Computer Proficiency including MS Office (Excel, Outlook, Word).

Benefits- Medical, Dental, Vision, STD, LTD, Life, 401K w Match, Free access to Financial Planner, EAP

Compensation- $90,000 to $98,000 yearly commensurate with experience with eligibility to participate in discretionary bonus programs