Sales QA Specialist – Call & Message Auditing

QA Executive – Role Overview

Position: Quality Assurance Executive (Sales – Call & Text Monitoring)
Reports To: QA Manager
Department: Quality Control

Key Responsibilities:

• Calibration Owner:
• Lead calibration sessions with sales, QA, and training teams to align expectations on quality standards.
• ⚙ Process Optimizer:

Identify gaps and suggest improvements in sales scripts, objection handling, and communication flows.Document and report quality deviations, compliance breaches, and training needs proactively.Analyze agent performance trends based on call/text audits and support the sales team with actionable insights.Deep-dive into both verbal and written sales interactions to evaluate effectiveness, accuracy, and persuasion quality.

• Issue Reporter:
• Performance Analyst:
• Call & Text Message Analysis:

Job Type: Full-time

Work Location: In person