Responsibilities:
- Respond to customer inquiries via phone, email, and social media platforms.
- Provide accurate product information and technical specifications.
- Register customer orders in the system and ensure all data is verified.
- Coordinate order processing and transfer confirmed orders to authorized distributors.
- Follow up with customers until communication with the distributor is confirmed.
- Update customer and distributor information in the CRM system.
- Prepare reports on orders, customer feedback, and performance indicators.
- Build long-term, trust-based relationships with customers.
- Register new distributors and customers and ensure ongoing communication and support.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Previous experience in selling technical equipment or machinery.
Required Skills:
- Solid understanding of basic mechanical components.
- Strong communication and negotiation skills.
- Ability to clearly explain product features and technical details.
- Minimum of 4 years’ experience in customer relationship management and after-sales follow-up.
- Proficiency in computer use and CRM systems.
Personal Attributes:
- Strong sales mindset with the ability to build customer relationships.
- High level of organization and attention to detail.
- Ability to work under pressure.
- Self-motivated with a proactive attitude.
What We Offer:
- Social insurance.
- Supportive and professional work environment.
- Competitive salary with performance-based incentives.
How to Apply:
Email: HR@mechatronics.com.sa
Job Type: Full-time
Pay: E£10,000.00 - E£15,000.00 per month